Open services innovation rethinking your business to grow and compete in a new era /
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms...
Furkejuvvon:
| Váldodahkki: | |
|---|---|
| Searvvušdahkki: | |
| Materiálatiipa: | Elektrovnnalaš E-girji |
| Giella: | eaŋgalasgiella |
| Almmustuhtton: |
San Francisco, Calif. :
Jossey-Bass,
2011.
|
| Preanttus: | 1st ed. |
| Fáttát: | |
| Liŋkkat: | An electronic book accessible through the World Wide Web; click to view |
| Fáddágilkorat: |
Lasit fáddágilkoriid
Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!
|
Geahča maid
The daily you how the new advertising industry is defining your identity and your worth /
Dahkki: Turow, Joseph
Almmustuhtton: (2011)
Dahkki: Turow, Joseph
Almmustuhtton: (2011)
Service innovation organizational responses to technological opportunities & market imperatives /
Almmustuhtton: (2003)
Almmustuhtton: (2003)
Innovation and quality improvement in service organizations
Almmustuhtton: (2002)
Almmustuhtton: (2002)
Niche envy marketing discrimination in the digital age /
Dahkki: Turow, Joseph
Almmustuhtton: (2006)
Dahkki: Turow, Joseph
Almmustuhtton: (2006)
Designing service processes to unlock value
Dahkki: Field, Joy M.
Almmustuhtton: (2012)
Dahkki: Field, Joy M.
Almmustuhtton: (2012)
Service recovery and service continuity
Almmustuhtton: (2005)
Almmustuhtton: (2005)
Service design for business : a practical guide to optimizing the customer experience /
Dahkki: Reason, Ben, 1972-, et al.
Almmustuhtton: (2016)
Dahkki: Reason, Ben, 1972-, et al.
Almmustuhtton: (2016)
Positively outrageous service how to delight and astound your customers and win them for life /
Dahkki: Gross, T. Scott
Almmustuhtton: (2004)
Dahkki: Gross, T. Scott
Almmustuhtton: (2004)
New service paradigms AMA SERVSIG Conference 2003 /
Almmustuhtton: (2004)
Almmustuhtton: (2004)
Managing knock your socks off service
Dahkki: Bell, Chip R.
Almmustuhtton: (2007)
Dahkki: Bell, Chip R.
Almmustuhtton: (2007)
Delivering knock your socks off service
Almmustuhtton: (2007)
Almmustuhtton: (2007)
Managing quality customer service a practical guide for establishing a service operation /
Dahkki: Martin, William B.
Almmustuhtton: (1989)
Dahkki: Martin, William B.
Almmustuhtton: (1989)
Customer service : a practical approach /
Dahkki: Harris, Elaine K.
Almmustuhtton: (2013)
Dahkki: Harris, Elaine K.
Almmustuhtton: (2013)
Customer service : a practical approach /
Dahkki: Harris, Elaine K.
Almmustuhtton: (2013)
Dahkki: Harris, Elaine K.
Almmustuhtton: (2013)
Customer service : a practical approach /
Dahkki: Harris, Elaine K.
Almmustuhtton: (2007)
Dahkki: Harris, Elaine K.
Almmustuhtton: (2007)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Almmustuhtton: (2015)
Almmustuhtton: (2015)
Beyond customer service, revised
Dahkki: Gerson, Richard F.
Almmustuhtton: (1998)
Dahkki: Gerson, Richard F.
Almmustuhtton: (1998)
Service-ability create a customer centric culture and gain competitive advantage /
Dahkki: Robson, Kevin
Almmustuhtton: (2013)
Dahkki: Robson, Kevin
Almmustuhtton: (2013)
Secret service hidden systems that deliver unforgettable customer service /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2003)
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2003)
Delivering knock your socks off service
Dahkki: Zemke, Ron
Almmustuhtton: (2003)
Dahkki: Zemke, Ron
Almmustuhtton: (2003)
Client service excellence : the 10 commandments /
Dahkki: O'Sullivan, Larry
Almmustuhtton: (2010)
Dahkki: O'Sullivan, Larry
Almmustuhtton: (2010)
Why service stinks ... and exactly what to do about it
Dahkki: Gross, T. Scott
Almmustuhtton: (2003)
Dahkki: Gross, T. Scott
Almmustuhtton: (2003)
Enhancing customer experience in the service industry : a global perspective /
Almmustuhtton: (2015)
Almmustuhtton: (2015)
Magnetic service /
Dahkki: Bell, Chip R.
Almmustuhtton: (2006)
Dahkki: Bell, Chip R.
Almmustuhtton: (2006)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Dahkki: Goodman, John A.
Almmustuhtton: (2009)
Dahkki: Goodman, John A.
Almmustuhtton: (2009)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
Dahkki: Kipchirchir, Kili Sydney
Almmustuhtton: (2011)
Dahkki: Kipchirchir, Kili Sydney
Almmustuhtton: (2011)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Dahkki: Inghilleri, Leonardo
Almmustuhtton: (2010)
Dahkki: Inghilleri, Leonardo
Almmustuhtton: (2010)
Surprise! : The secret to customer loyalty in the service sector /
Dahkki: Magnini, Vincent P.
Almmustuhtton: (2015)
Dahkki: Magnini, Vincent P.
Almmustuhtton: (2015)
Service quality an Emerald guide.
Almmustuhtton: (2003)
Almmustuhtton: (2003)
Services marketing : integrating customer focus across the firm /
Dahkki: Zeithaml, Valarie A.
Almmustuhtton: (2009)
Dahkki: Zeithaml, Valarie A.
Almmustuhtton: (2009)
Reaching for a new deal : ambitious governance, economic meltdown, and polarized politics in Obama's first two years /
Almmustuhtton: (2011)
Almmustuhtton: (2011)
Customer service training 101 quick and easy techniques that get great results /
Dahkki: Evenson, Renee, 1951-
Almmustuhtton: (2005)
Dahkki: Evenson, Renee, 1951-
Almmustuhtton: (2005)
America's service meltdown restoring service excellence in the age of the customer /
Dahkki: Pupo, Raul
Almmustuhtton: (2010)
Dahkki: Pupo, Raul
Almmustuhtton: (2010)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)
Consumer services and economic development
Dahkki: Williams, Colin C., 1961-
Almmustuhtton: (1997)
Dahkki: Williams, Colin C., 1961-
Almmustuhtton: (1997)
Monitoring, measuring and managing customer service /
Dahkki: Goodman, Gary S.
Almmustuhtton: (2000)
Dahkki: Goodman, Gary S.
Almmustuhtton: (2000)
Services marketing : people, technology, strategy /
Dahkki: Lovelock, Christopher
Almmustuhtton: (2011)
Dahkki: Lovelock, Christopher
Almmustuhtton: (2011)
The service edge : 101 companies that profit customer care /
Dahkki: Zemke, Ron
Almmustuhtton: (1989)
Dahkki: Zemke, Ron
Almmustuhtton: (1989)
Customer intimacy : pick your partners, shape your culture, win together /
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)
As Ohio goes : life in the post-recession nation /
Dahkki: Khoury, Rana B.
Almmustuhtton: (2016)
Dahkki: Khoury, Rana B.
Almmustuhtton: (2016)