Open services innovation rethinking your business to grow and compete in a new era /
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms...
Сохранить в:
| Главный автор: | |
|---|---|
| Соавтор: | |
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
San Francisco, Calif. :
Jossey-Bass,
2011.
|
| Редактирование: | 1st ed. |
| Предметы: | |
| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
| Метки: |
Добавить метку
Нет меток, Требуется 1-ая метка записи!
|
Схожие документы
Service innovation organizational responses to technological opportunities & market imperatives /
Опубликовано: (2003)
Опубликовано: (2003)
The daily you how the new advertising industry is defining your identity and your worth /
по: Turow, Joseph
Опубликовано: (2011)
по: Turow, Joseph
Опубликовано: (2011)
Innovation and quality improvement in service organizations
Опубликовано: (2002)
Опубликовано: (2002)
Niche envy marketing discrimination in the digital age /
по: Turow, Joseph
Опубликовано: (2006)
по: Turow, Joseph
Опубликовано: (2006)
Designing service processes to unlock value
по: Field, Joy M.
Опубликовано: (2012)
по: Field, Joy M.
Опубликовано: (2012)
Service recovery and service continuity
Опубликовано: (2005)
Опубликовано: (2005)
Service design for business : a practical guide to optimizing the customer experience /
по: Reason, Ben, 1972-, и др.
Опубликовано: (2016)
по: Reason, Ben, 1972-, и др.
Опубликовано: (2016)
Positively outrageous service how to delight and astound your customers and win them for life /
по: Gross, T. Scott
Опубликовано: (2004)
по: Gross, T. Scott
Опубликовано: (2004)
New service paradigms AMA SERVSIG Conference 2003 /
Опубликовано: (2004)
Опубликовано: (2004)
Managing quality customer service a practical guide for establishing a service operation /
по: Martin, William B.
Опубликовано: (1989)
по: Martin, William B.
Опубликовано: (1989)
Delivering knock your socks off service
Опубликовано: (2007)
Опубликовано: (2007)
Managing knock your socks off service
по: Bell, Chip R.
Опубликовано: (2007)
по: Bell, Chip R.
Опубликовано: (2007)
Customer service : a practical approach /
по: Harris, Elaine K.
Опубликовано: (2013)
по: Harris, Elaine K.
Опубликовано: (2013)
Customer service : a practical approach /
по: Harris, Elaine K.
Опубликовано: (2007)
по: Harris, Elaine K.
Опубликовано: (2007)
Customer service : a practical approach /
по: Harris, Elaine K.
Опубликовано: (2013)
по: Harris, Elaine K.
Опубликовано: (2013)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Опубликовано: (2015)
Опубликовано: (2015)
Beyond customer service, revised
по: Gerson, Richard F.
Опубликовано: (1998)
по: Gerson, Richard F.
Опубликовано: (1998)
Secret service hidden systems that deliver unforgettable customer service /
по: DiJulius, John R., 1964-
Опубликовано: (2003)
по: DiJulius, John R., 1964-
Опубликовано: (2003)
Service-ability create a customer centric culture and gain competitive advantage /
по: Robson, Kevin
Опубликовано: (2013)
по: Robson, Kevin
Опубликовано: (2013)
Delivering knock your socks off service
по: Zemke, Ron
Опубликовано: (2003)
по: Zemke, Ron
Опубликовано: (2003)
Client service excellence : the 10 commandments /
по: O'Sullivan, Larry
Опубликовано: (2010)
по: O'Sullivan, Larry
Опубликовано: (2010)
Why service stinks ... and exactly what to do about it
по: Gross, T. Scott
Опубликовано: (2003)
по: Gross, T. Scott
Опубликовано: (2003)
Enhancing customer experience in the service industry : a global perspective /
Опубликовано: (2015)
Опубликовано: (2015)
Magnetic service /
по: Bell, Chip R.
Опубликовано: (2006)
по: Bell, Chip R.
Опубликовано: (2006)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
по: Goodman, John A.
Опубликовано: (2009)
по: Goodman, John A.
Опубликовано: (2009)
Reaching for a new deal : ambitious governance, economic meltdown, and polarized politics in Obama's first two years /
Опубликовано: (2011)
Опубликовано: (2011)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
по: Inghilleri, Leonardo
Опубликовано: (2010)
по: Inghilleri, Leonardo
Опубликовано: (2010)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
по: Kipchirchir, Kili Sydney
Опубликовано: (2011)
по: Kipchirchir, Kili Sydney
Опубликовано: (2011)
Surprise! : The secret to customer loyalty in the service sector /
по: Magnini, Vincent P.
Опубликовано: (2015)
по: Magnini, Vincent P.
Опубликовано: (2015)
Service quality an Emerald guide.
Опубликовано: (2003)
Опубликовано: (2003)
Services marketing : integrating customer focus across the firm /
по: Zeithaml, Valarie A.
Опубликовано: (2009)
по: Zeithaml, Valarie A.
Опубликовано: (2009)
America's service meltdown restoring service excellence in the age of the customer /
по: Pupo, Raul
Опубликовано: (2010)
по: Pupo, Raul
Опубликовано: (2010)
Customer service training 101 quick and easy techniques that get great results /
по: Evenson, Renee, 1951-
Опубликовано: (2005)
по: Evenson, Renee, 1951-
Опубликовано: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
по: Blunt, Carolyn
Опубликовано: (2013)
по: Blunt, Carolyn
Опубликовано: (2013)
Consumer services and economic development
по: Williams, Colin C., 1961-
Опубликовано: (1997)
по: Williams, Colin C., 1961-
Опубликовано: (1997)
Monitoring, measuring and managing customer service /
по: Goodman, Gary S.
Опубликовано: (2000)
по: Goodman, Gary S.
Опубликовано: (2000)
Services marketing : people, technology, strategy /
по: Lovelock, Christopher
Опубликовано: (2011)
по: Lovelock, Christopher
Опубликовано: (2011)
The service edge : 101 companies that profit customer care /
по: Zemke, Ron
Опубликовано: (1989)
по: Zemke, Ron
Опубликовано: (1989)
As Ohio goes : life in the post-recession nation /
по: Khoury, Rana B.
Опубликовано: (2016)
по: Khoury, Rana B.
Опубликовано: (2016)
Customer intimacy : pick your partners, shape your culture, win together /
по: Wiersema, Fred
Опубликовано: (1996)
по: Wiersema, Fred
Опубликовано: (1996)