Open services innovation rethinking your business to grow and compete in a new era /
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms...
Gorde:
Egile nagusia: | Chesbrough, Henry William |
---|---|
Erakunde egilea: | ebrary, Inc |
Formatua: | Baliabide elektronikoa eBook |
Hizkuntza: | ingelesa |
Argitaratua: |
San Francisco, Calif. :
Jossey-Bass,
2011.
|
Edizioa: | 1st ed. |
Gaiak: | |
Sarrera elektronikoa: | An electronic book accessible through the World Wide Web; click to view |
Etiketak: |
Etiketa erantsi
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
|
Antzeko izenburuak
The daily you how the new advertising industry is defining your identity and your worth /
nork: Turow, Joseph
Argitaratua: (2011)
nork: Turow, Joseph
Argitaratua: (2011)
Service innovation organizational responses to technological opportunities & market imperatives /
Argitaratua: (2003)
Argitaratua: (2003)
Innovation and quality improvement in service organizations
Argitaratua: (2002)
Argitaratua: (2002)
Niche envy marketing discrimination in the digital age /
nork: Turow, Joseph
Argitaratua: (2006)
nork: Turow, Joseph
Argitaratua: (2006)
Designing service processes to unlock value
nork: Field, Joy M.
Argitaratua: (2012)
nork: Field, Joy M.
Argitaratua: (2012)
Service recovery and service continuity
Argitaratua: (2005)
Argitaratua: (2005)
Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben, 1972-, et al.
Argitaratua: (2016)
nork: Reason, Ben, 1972-, et al.
Argitaratua: (2016)
Positively outrageous service how to delight and astound your customers and win them for life /
nork: Gross, T. Scott
Argitaratua: (2004)
nork: Gross, T. Scott
Argitaratua: (2004)
New service paradigms AMA SERVSIG Conference 2003 /
Argitaratua: (2004)
Argitaratua: (2004)
Managing knock your socks off service
nork: Bell, Chip R.
Argitaratua: (2007)
nork: Bell, Chip R.
Argitaratua: (2007)
Delivering knock your socks off service
Argitaratua: (2007)
Argitaratua: (2007)
Managing quality customer service a practical guide for establishing a service operation /
nork: Martin, William B.
Argitaratua: (1989)
nork: Martin, William B.
Argitaratua: (1989)
Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2007)
nork: Harris, Elaine K.
Argitaratua: (2007)
Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)
nork: Harris, Elaine K.
Argitaratua: (2013)
Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)
nork: Harris, Elaine K.
Argitaratua: (2013)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Argitaratua: (2015)
Argitaratua: (2015)
Beyond customer service, revised
nork: Gerson, Richard F.
Argitaratua: (1998)
nork: Gerson, Richard F.
Argitaratua: (1998)
Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
Argitaratua: (2003)
nork: DiJulius, John R., 1964-
Argitaratua: (2003)
Service-ability create a customer centric culture and gain competitive advantage /
nork: Robson, Kevin
Argitaratua: (2013)
nork: Robson, Kevin
Argitaratua: (2013)
Delivering knock your socks off service
nork: Zemke, Ron
Argitaratua: (2003)
nork: Zemke, Ron
Argitaratua: (2003)
Client service excellence : the 10 commandments /
nork: O'Sullivan, Larry
Argitaratua: (2010)
nork: O'Sullivan, Larry
Argitaratua: (2010)
Why service stinks ... and exactly what to do about it
nork: Gross, T. Scott
Argitaratua: (2003)
nork: Gross, T. Scott
Argitaratua: (2003)
Enhancing customer experience in the service industry : a global perspective /
Argitaratua: (2015)
Argitaratua: (2015)
Magnetic service /
nork: Bell, Chip R.
Argitaratua: (2006)
nork: Bell, Chip R.
Argitaratua: (2006)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
nork: Goodman, John A.
Argitaratua: (2009)
nork: Goodman, John A.
Argitaratua: (2009)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
nork: Inghilleri, Leonardo
Argitaratua: (2010)
nork: Inghilleri, Leonardo
Argitaratua: (2010)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
nork: Kipchirchir, Kili Sydney
Argitaratua: (2011)
nork: Kipchirchir, Kili Sydney
Argitaratua: (2011)
Surprise! : The secret to customer loyalty in the service sector /
nork: Magnini, Vincent P.
Argitaratua: (2015)
nork: Magnini, Vincent P.
Argitaratua: (2015)
Reaching for a new deal : ambitious governance, economic meltdown, and polarized politics in Obama's first two years /
Argitaratua: (2011)
Argitaratua: (2011)
Service quality an Emerald guide.
Argitaratua: (2003)
Argitaratua: (2003)
Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2009)
nork: Zeithaml, Valarie A.
Argitaratua: (2009)
America's service meltdown restoring service excellence in the age of the customer /
nork: Pupo, Raul
Argitaratua: (2010)
nork: Pupo, Raul
Argitaratua: (2010)
Customer service training 101 quick and easy techniques that get great results /
nork: Evenson, Renee, 1951-
Argitaratua: (2005)
nork: Evenson, Renee, 1951-
Argitaratua: (2005)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)
nork: Blunt, Carolyn
Argitaratua: (2013)
Consumer services and economic development
nork: Williams, Colin C., 1961-
Argitaratua: (1997)
nork: Williams, Colin C., 1961-
Argitaratua: (1997)
Monitoring, measuring and managing customer service /
nork: Goodman, Gary S.
Argitaratua: (2000)
nork: Goodman, Gary S.
Argitaratua: (2000)
Services marketing : people, technology, strategy /
nork: Lovelock, Christopher
Argitaratua: (2011)
nork: Lovelock, Christopher
Argitaratua: (2011)
The service edge : 101 companies that profit customer care /
nork: Zemke, Ron
Argitaratua: (1989)
nork: Zemke, Ron
Argitaratua: (1989)
As Ohio goes : life in the post-recession nation /
nork: Khoury, Rana B.
Argitaratua: (2016)
nork: Khoury, Rana B.
Argitaratua: (2016)
Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)
nork: Wiersema, Fred
Argitaratua: (1996)
Antzeko izenburuak
-
The daily you how the new advertising industry is defining your identity and your worth /
nork: Turow, Joseph
Argitaratua: (2011) -
Service innovation organizational responses to technological opportunities & market imperatives /
Argitaratua: (2003) -
Innovation and quality improvement in service organizations
Argitaratua: (2002) -
Niche envy marketing discrimination in the digital age /
nork: Turow, Joseph
Argitaratua: (2006) -
Designing service processes to unlock value
nork: Field, Joy M.
Argitaratua: (2012)