The ombudsman handbook designing and managing an effective problem-solving program /

"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...

Disgrifiad llawn

Manylion Llyfryddiaeth

Prif Awdur:	Ziegenfuss, James T.
Awdur Corfforaethol:	ebrary, Inc
Awduron Eraill:	O'Rourke, Patricia, 1944-
Fformat:	Electronig eLyfr
Iaith:	Saesneg
Cyhoeddwyd:	Jefferson, N.C. : McFarland & Co., Inc., c2011.
Pynciau:	Personnel management. Problem solving > Case studies. Ombudspersons. Electronic books.
Mynediad Ar-lein:	An electronic book accessible through the World Wide Web; click to view
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!