The ombudsman handbook designing and managing an effective problem-solving program /

"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...

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Bibliografiske detaljer
Hovedforfatter: Ziegenfuss, James T.
Institution som forfatter: ebrary, Inc
Andre forfattere: O'Rourke, Patricia, 1944-
Format: Electronisk eBog
Sprog:engelsk
Udgivet: Jefferson, N.C. : McFarland & Co., Inc., c2011.
Fag:
Online adgang:An electronic book accessible through the World Wide Web; click to view
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