The ultimate online customer service guide how to connect with your customers to sell more! /
"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part o...
Saved in:
| 主要作者: | |
|---|---|
| 企業作者: | |
| 格式: | 電子 電子書 |
| 語言: | 英语 |
| 出版: |
Hoboken, N.J. :
John Wiley & Sons,
c2011.
|
| 主題: | |
| 在線閱讀: | An electronic book accessible through the World Wide Web; click to view |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
相似書籍
Meeting customer needs /
由: Smith, Ian
出版: (2003)
由: Smith, Ian
出版: (2003)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
由: Gordon, Ian H.
出版: (2013)
由: Gordon, Ian H.
出版: (2013)
Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
由: Gillin, Paul
出版: (2011)
由: Gillin, Paul
出版: (2011)
Services marketing : integrating customer focus across the firm /
由: Zeithaml, Valarie A.
出版: (2009)
由: Zeithaml, Valarie A.
出版: (2009)
Inbound marketing : attract, engage, and delight customers online /
由: Halligan, B. (Brian), et al.
出版: (2014)
由: Halligan, B. (Brian), et al.
出版: (2014)
Connect : how to use data and digital marketing to create lifetime customers /
由: Petersen, Lars Birkholm, et al.
出版: (2014)
由: Petersen, Lars Birkholm, et al.
出版: (2014)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2007)
由: Harris, Elaine K.
出版: (2007)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Social media marketing the next generation of business engagement /
由: Evans, Dave, 1956-
出版: (2010)
由: Evans, Dave, 1956-
出版: (2010)
The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
由: Dempster, Craig, et al.
出版: (2015)
由: Dempster, Craig, et al.
出版: (2015)
Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)
由: Gerson, Richard F.
出版: (1998)
Pre-commerce how companies and customers are transforming business together /
由: Pearson, Bob, 1962-
出版: (2011)
由: Pearson, Bob, 1962-
出版: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
由: Zimmerman, Wesley
出版: (2005)
由: Zimmerman, Wesley
出版: (2005)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
由: Frawley, Andrew
出版: (2015)
由: Frawley, Andrew
出版: (2015)
Customer experience management a revolutionary approach to connecting with your customers /
由: Schmitt, Bernd
出版: (2003)
由: Schmitt, Bernd
出版: (2003)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
由: Hayes, Bob E., 1963-
出版: (2009)
由: Hayes, Bob E., 1963-
出版: (2009)
Surprise! : The secret to customer loyalty in the service sector /
由: Magnini, Vincent P.
出版: (2015)
由: Magnini, Vincent P.
出版: (2015)
The handbook of online and social media research tools and techniques for market researchers /
由: Poynter, Ray
出版: (2010)
由: Poynter, Ray
出版: (2010)
Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
由: Weinman, Joe, 1958-
出版: (2015)
由: Weinman, Joe, 1958-
出版: (2015)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)
由: Goodman, John A.
出版: (2009)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
由: Lowenstein, Michael W., 1942-
出版: (2014)
由: Lowenstein, Michael W., 1942-
出版: (2014)
Managing quality customer service a practical guide for establishing a service operation /
由: Martin, William B.
出版: (1989)
由: Martin, William B.
出版: (1989)
Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)
由: Griffin, Jill
出版: (2001)
Customer relations
出版: (2011)
出版: (2011)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
由: Blunt, Carolyn
出版: (2013)
由: Blunt, Carolyn
出版: (2013)
Delivering knock your socks off service
由: Zemke, Ron
出版: (2003)
由: Zemke, Ron
出版: (2003)
The art of social selling : finding and engaging customers on Twitter, Facebook, LinkedIn, and other social networks /
由: Belew, Shannon
出版: (2014)
由: Belew, Shannon
出版: (2014)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
由: Allen, Danica R., 1959-
出版: (2004)
由: Allen, Danica R., 1959-
出版: (2004)
Enhancing customer experience in the service industry : a global perspective /
出版: (2015)
出版: (2015)
Services marketing : people, technology, strategy /
由: Lovelock, Christopher
出版: (2011)
由: Lovelock, Christopher
出版: (2011)
Monitoring, measuring and managing customer service /
由: Goodman, Gary S.
出版: (2000)
由: Goodman, Gary S.
出版: (2000)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)
由: Lowenstein, Michael W., 1942-
出版: (2011)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
由: Fragasso, Philip M., 1950-
出版: (2008)
由: Fragasso, Philip M., 1950-
出版: (2008)
The social media management handbook everything you need to know to get social media working in your business /
由: Smith, Nick, 1962-
出版: (2010)
由: Smith, Nick, 1962-
出版: (2010)
Customer service training 101 quick and easy techniques that get great results /
由: Evenson, Renee, 1951-
出版: (2005)
由: Evenson, Renee, 1951-
出版: (2005)
Service marketing : people, technology, strategy /
由: Lovelock, Christopher
出版: (2011)
由: Lovelock, Christopher
出版: (2011)
Effective client management in professional services : how to build successful client relationships /
由: Berkovi, Jack
出版: (2014)
由: Berkovi, Jack
出版: (2014)
Citizen marketers when people are the message /
由: McConnell, Ben
出版: (2006)
由: McConnell, Ben
出版: (2006)
Customer intimacy : pick your partners, shape your culture, win together /
由: Wiersema, Fred
出版: (1996)
由: Wiersema, Fred
出版: (1996)