The ultimate online customer service guide how to connect with your customers to sell more! /
"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part o...
Sábháilte in:
Príomhchruthaitheoir: | Collier, Marsha |
---|---|
Údar corparáideach: | ebrary, Inc |
Formáid: | Leictreonach Ríomhleabhar |
Teanga: | Béarla |
Foilsithe / Cruthaithe: |
Hoboken, N.J. :
John Wiley & Sons,
c2011.
|
Ábhair: | |
Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Míreanna comhchosúla
Meeting customer needs /
de réir: Smith, Ian
Foilsithe / Cruthaithe: (2003)
de réir: Smith, Ian
Foilsithe / Cruthaithe: (2003)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
de réir: Gordon, Ian H.
Foilsithe / Cruthaithe: (2013)
de réir: Gordon, Ian H.
Foilsithe / Cruthaithe: (2013)
Services marketing : integrating customer focus across the firm /
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2009)
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2009)
Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
de réir: Gillin, Paul
Foilsithe / Cruthaithe: (2011)
de réir: Gillin, Paul
Foilsithe / Cruthaithe: (2011)
Inbound marketing : attract, engage, and delight customers online /
de réir: Halligan, B. (Brian), et al.
Foilsithe / Cruthaithe: (2014)
de réir: Halligan, B. (Brian), et al.
Foilsithe / Cruthaithe: (2014)
Connect : how to use data and digital marketing to create lifetime customers /
de réir: Petersen, Lars Birkholm, et al.
Foilsithe / Cruthaithe: (2014)
de réir: Petersen, Lars Birkholm, et al.
Foilsithe / Cruthaithe: (2014)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2007)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2007)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
Social media marketing the next generation of business engagement /
de réir: Evans, Dave, 1956-
Foilsithe / Cruthaithe: (2010)
de réir: Evans, Dave, 1956-
Foilsithe / Cruthaithe: (2010)
The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
de réir: Dempster, Craig, et al.
Foilsithe / Cruthaithe: (2015)
de réir: Dempster, Craig, et al.
Foilsithe / Cruthaithe: (2015)
Beyond customer service, revised
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
Pre-commerce how companies and customers are transforming business together /
de réir: Pearson, Bob, 1962-
Foilsithe / Cruthaithe: (2011)
de réir: Pearson, Bob, 1962-
Foilsithe / Cruthaithe: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
de réir: Zimmerman, Wesley
Foilsithe / Cruthaithe: (2005)
de réir: Zimmerman, Wesley
Foilsithe / Cruthaithe: (2005)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
de réir: Frawley, Andrew
Foilsithe / Cruthaithe: (2015)
de réir: Frawley, Andrew
Foilsithe / Cruthaithe: (2015)
Customer experience management a revolutionary approach to connecting with your customers /
de réir: Schmitt, Bernd
Foilsithe / Cruthaithe: (2003)
de réir: Schmitt, Bernd
Foilsithe / Cruthaithe: (2003)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
de réir: Hayes, Bob E., 1963-
Foilsithe / Cruthaithe: (2009)
de réir: Hayes, Bob E., 1963-
Foilsithe / Cruthaithe: (2009)
Surprise! : The secret to customer loyalty in the service sector /
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
The handbook of online and social media research tools and techniques for market researchers /
de réir: Poynter, Ray
Foilsithe / Cruthaithe: (2010)
de réir: Poynter, Ray
Foilsithe / Cruthaithe: (2010)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
de réir: Weinman, Joe, 1958-
Foilsithe / Cruthaithe: (2015)
de réir: Weinman, Joe, 1958-
Foilsithe / Cruthaithe: (2015)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2014)
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2014)
Managing quality customer service a practical guide for establishing a service operation /
de réir: Martin, William B.
Foilsithe / Cruthaithe: (1989)
de réir: Martin, William B.
Foilsithe / Cruthaithe: (1989)
Customer winback how to recapture lost customers and keep them loyal /
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
Customer relations
Foilsithe / Cruthaithe: (2011)
Foilsithe / Cruthaithe: (2011)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
Delivering knock your socks off service
de réir: Zemke, Ron
Foilsithe / Cruthaithe: (2003)
de réir: Zemke, Ron
Foilsithe / Cruthaithe: (2003)
The art of social selling : finding and engaging customers on Twitter, Facebook, LinkedIn, and other social networks /
de réir: Belew, Shannon
Foilsithe / Cruthaithe: (2014)
de réir: Belew, Shannon
Foilsithe / Cruthaithe: (2014)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
de réir: Allen, Danica R., 1959-
Foilsithe / Cruthaithe: (2004)
de réir: Allen, Danica R., 1959-
Foilsithe / Cruthaithe: (2004)
Enhancing customer experience in the service industry : a global perspective /
Foilsithe / Cruthaithe: (2015)
Foilsithe / Cruthaithe: (2015)
Services marketing : people, technology, strategy /
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
Monitoring, measuring and managing customer service /
de réir: Goodman, Gary S.
Foilsithe / Cruthaithe: (2000)
de réir: Goodman, Gary S.
Foilsithe / Cruthaithe: (2000)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
de réir: Fragasso, Philip M., 1950-
Foilsithe / Cruthaithe: (2008)
de réir: Fragasso, Philip M., 1950-
Foilsithe / Cruthaithe: (2008)
The social media management handbook everything you need to know to get social media working in your business /
de réir: Smith, Nick, 1962-
Foilsithe / Cruthaithe: (2010)
de réir: Smith, Nick, 1962-
Foilsithe / Cruthaithe: (2010)
Customer service training 101 quick and easy techniques that get great results /
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
Service marketing : people, technology, strategy /
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
Effective client management in professional services : how to build successful client relationships /
de réir: Berkovi, Jack
Foilsithe / Cruthaithe: (2014)
de réir: Berkovi, Jack
Foilsithe / Cruthaithe: (2014)
Customer intimacy : pick your partners, shape your culture, win together /
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
Citizen marketers when people are the message /
de réir: McConnell, Ben
Foilsithe / Cruthaithe: (2006)
de réir: McConnell, Ben
Foilsithe / Cruthaithe: (2006)
Míreanna comhchosúla
-
Meeting customer needs /
de réir: Smith, Ian
Foilsithe / Cruthaithe: (2003) -
Managing the new customer relationship strategies to engage the social customer and build lasting value /
de réir: Gordon, Ian H.
Foilsithe / Cruthaithe: (2013) -
Services marketing : integrating customer focus across the firm /
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2009) -
Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
de réir: Gillin, Paul
Foilsithe / Cruthaithe: (2011) -
Inbound marketing : attract, engage, and delight customers online /
de réir: Halligan, B. (Brian), et al.
Foilsithe / Cruthaithe: (2014)