Azala

QR Kodea

The ultimate online customer service guide how to connect with your customers to sell more! /

"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part o...

Deskribapen osoa

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	Collier, Marsha
Erakunde egilea:	ebrary, Inc
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	Hoboken, N.J. : John Wiley & Sons, c2011.
Gaiak:	Customer services. Internet marketing. Social media. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Meeting customer needs /
nork: Smith, Ian
Argitaratua: (2003)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
nork: Gordon, Ian H.
Argitaratua: (2013)

Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2009)

Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
nork: Gillin, Paul
Argitaratua: (2011)

Inbound marketing : attract, engage, and delight customers online /
nork: Halligan, B. (Brian), et al.
Argitaratua: (2014)

Connect : how to use data and digital marketing to create lifetime customers /
nork: Petersen, Lars Birkholm, et al.
Argitaratua: (2014)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2007)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)

Social media marketing the next generation of business engagement /
nork: Evans, Dave, 1956-
Argitaratua: (2010)

The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
nork: Dempster, Craig, et al.
Argitaratua: (2015)

Beyond customer service, revised
nork: Gerson, Richard F.
Argitaratua: (1998)

Pre-commerce how companies and customers are transforming business together /
nork: Pearson, Bob, 1962-
Argitaratua: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
nork: Zimmerman, Wesley
Argitaratua: (2005)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
nork: Frawley, Andrew
Argitaratua: (2015)

Customer experience management a revolutionary approach to connecting with your customers /
nork: Schmitt, Bernd
Argitaratua: (2003)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
nork: Hayes, Bob E., 1963-
Argitaratua: (2009)

Surprise! : The secret to customer loyalty in the service sector /
nork: Magnini, Vincent P.
Argitaratua: (2015)

The handbook of online and social media research tools and techniques for market researchers /
nork: Poynter, Ray
Argitaratua: (2010)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
nork: Goodman, John A.
Argitaratua: (2009)

Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
nork: Weinman, Joe, 1958-
Argitaratua: (2015)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2014)

Managing quality customer service a practical guide for establishing a service operation /
nork: Martin, William B.
Argitaratua: (1989)

Customer winback how to recapture lost customers and keep them loyal /
nork: Griffin, Jill
Argitaratua: (2001)

Customer relations
Argitaratua: (2011)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)

Delivering knock your socks off service
nork: Zemke, Ron
Argitaratua: (2003)

The art of social selling : finding and engaging customers on Twitter, Facebook, LinkedIn, and other social networks /
nork: Belew, Shannon
Argitaratua: (2014)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
Argitaratua: (2004)

Enhancing customer experience in the service industry : a global perspective /
Argitaratua: (2015)

Services marketing : people, technology, strategy /
nork: Lovelock, Christopher
Argitaratua: (2011)

Monitoring, measuring and managing customer service /
nork: Goodman, Gary S.
Argitaratua: (2000)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2011)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
nork: Fragasso, Philip M., 1950-
Argitaratua: (2008)

The social media management handbook everything you need to know to get social media working in your business /
nork: Smith, Nick, 1962-
Argitaratua: (2010)

Customer service training 101 quick and easy techniques that get great results /
nork: Evenson, Renee, 1951-
Argitaratua: (2005)

Service marketing : people, technology, strategy /
nork: Lovelock, Christopher
Argitaratua: (2011)

Effective client management in professional services : how to build successful client relationships /
nork: Berkovi, Jack
Argitaratua: (2014)

Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)

Citizen marketers when people are the message /
nork: McConnell, Ben
Argitaratua: (2006)