The ultimate online customer service guide how to connect with your customers to sell more! /
"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part o...
Wedi'i Gadw mewn:
| Prif Awdur: | |
|---|---|
| Awdur Corfforaethol: | |
| Fformat: | Electronig eLyfr |
| Iaith: | Saesneg |
| Cyhoeddwyd: |
Hoboken, N.J. :
John Wiley & Sons,
c2011.
|
| Pynciau: | |
| Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
Meeting customer needs /
gan: Smith, Ian
Cyhoeddwyd: (2003)
gan: Smith, Ian
Cyhoeddwyd: (2003)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
gan: Gordon, Ian H.
Cyhoeddwyd: (2013)
gan: Gordon, Ian H.
Cyhoeddwyd: (2013)
Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
gan: Gillin, Paul
Cyhoeddwyd: (2011)
gan: Gillin, Paul
Cyhoeddwyd: (2011)
Services marketing : integrating customer focus across the firm /
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2009)
gan: Zeithaml, Valarie A.
Cyhoeddwyd: (2009)
Inbound marketing : attract, engage, and delight customers online /
gan: Halligan, B. (Brian), et al.
Cyhoeddwyd: (2014)
gan: Halligan, B. (Brian), et al.
Cyhoeddwyd: (2014)
Connect : how to use data and digital marketing to create lifetime customers /
gan: Petersen, Lars Birkholm, et al.
Cyhoeddwyd: (2014)
gan: Petersen, Lars Birkholm, et al.
Cyhoeddwyd: (2014)
Social media marketing the next generation of business engagement /
gan: Evans, Dave, 1956-
Cyhoeddwyd: (2010)
gan: Evans, Dave, 1956-
Cyhoeddwyd: (2010)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2007)
gan: Harris, Elaine K.
Cyhoeddwyd: (2007)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
gan: Dempster, Craig, et al.
Cyhoeddwyd: (2015)
gan: Dempster, Craig, et al.
Cyhoeddwyd: (2015)
Beyond customer service, revised
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
Pre-commerce how companies and customers are transforming business together /
gan: Pearson, Bob, 1962-
Cyhoeddwyd: (2011)
gan: Pearson, Bob, 1962-
Cyhoeddwyd: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
Customer experience management a revolutionary approach to connecting with your customers /
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
The handbook of online and social media research tools and techniques for market researchers /
gan: Poynter, Ray
Cyhoeddwyd: (2010)
gan: Poynter, Ray
Cyhoeddwyd: (2010)
Surprise! : The secret to customer loyalty in the service sector /
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
gan: Weinman, Joe, 1958-
Cyhoeddwyd: (2015)
gan: Weinman, Joe, 1958-
Cyhoeddwyd: (2015)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
gan: Goodman, John A.
Cyhoeddwyd: (2009)
gan: Goodman, John A.
Cyhoeddwyd: (2009)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
Managing quality customer service a practical guide for establishing a service operation /
gan: Martin, William B.
Cyhoeddwyd: (1989)
gan: Martin, William B.
Cyhoeddwyd: (1989)
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)
gan: Griffin, Jill
Cyhoeddwyd: (2001)
Customer relations
Cyhoeddwyd: (2011)
Cyhoeddwyd: (2011)
Delivering knock your socks off service
gan: Zemke, Ron
Cyhoeddwyd: (2003)
gan: Zemke, Ron
Cyhoeddwyd: (2003)
The art of social selling : finding and engaging customers on Twitter, Facebook, LinkedIn, and other social networks /
gan: Belew, Shannon
Cyhoeddwyd: (2014)
gan: Belew, Shannon
Cyhoeddwyd: (2014)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
Enhancing customer experience in the service industry : a global perspective /
Cyhoeddwyd: (2015)
Cyhoeddwyd: (2015)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
Services marketing : people, technology, strategy /
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
The social media management handbook everything you need to know to get social media working in your business /
gan: Smith, Nick, 1962-
Cyhoeddwyd: (2010)
gan: Smith, Nick, 1962-
Cyhoeddwyd: (2010)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
gan: Fragasso, Philip M., 1950-
Cyhoeddwyd: (2008)
gan: Fragasso, Philip M., 1950-
Cyhoeddwyd: (2008)
Monitoring, measuring and managing customer service /
gan: Goodman, Gary S.
Cyhoeddwyd: (2000)
gan: Goodman, Gary S.
Cyhoeddwyd: (2000)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
Service marketing : people, technology, strategy /
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
gan: Lovelock, Christopher
Cyhoeddwyd: (2011)
Effective client management in professional services : how to build successful client relationships /
gan: Berkovi, Jack
Cyhoeddwyd: (2014)
gan: Berkovi, Jack
Cyhoeddwyd: (2014)
Citizen marketers when people are the message /
gan: McConnell, Ben
Cyhoeddwyd: (2006)
gan: McConnell, Ben
Cyhoeddwyd: (2006)
Customer service training 101 quick and easy techniques that get great results /
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
The social media MBA in practice : an essential collection of inspirational case studies to influence your social media strategy /
gan: Holloman, Christer
Cyhoeddwyd: (2013)
gan: Holloman, Christer
Cyhoeddwyd: (2013)