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The ultimate online customer service guide how to connect with your customers to sell more! /

"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part o...

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التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Collier, Marsha
مؤلف مشترك:	ebrary, Inc
التنسيق:	الكتروني كتاب الكتروني
اللغة:	الإنجليزية
منشور في:	Hoboken, N.J. : John Wiley & Sons, c2011.
الموضوعات:	Customer services. Internet marketing. Social media. Electronic books.
الوصول للمادة أونلاين:	An electronic book accessible through the World Wide Web; click to view
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Meeting customer needs /
حسب: Smith, Ian
منشور في: (2003)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
حسب: Gordon, Ian H.
منشور في: (2013)

Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
حسب: Gillin, Paul
منشور في: (2011)

Services marketing : integrating customer focus across the firm /
حسب: Zeithaml, Valarie A.
منشور في: (2009)

Inbound marketing : attract, engage, and delight customers online /
حسب: Halligan, B. (Brian), وآخرون
منشور في: (2014)

Connect : how to use data and digital marketing to create lifetime customers /
حسب: Petersen, Lars Birkholm, وآخرون
منشور في: (2014)

Social media marketing the next generation of business engagement /
حسب: Evans, Dave, 1956-
منشور في: (2010)

Customer service : a practical approach /
حسب: Harris, Elaine K.
منشور في: (2013)

Customer service : a practical approach /
حسب: Harris, Elaine K.
منشور في: (2007)

Customer service : a practical approach /
حسب: Harris, Elaine K.
منشور في: (2013)

The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
حسب: Dempster, Craig, وآخرون
منشور في: (2015)

Beyond customer service, revised
حسب: Gerson, Richard F.
منشور في: (1998)

Pre-commerce how companies and customers are transforming business together /
حسب: Pearson, Bob, 1962-
منشور في: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
حسب: Zimmerman, Wesley
منشور في: (2005)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
حسب: Frawley, Andrew
منشور في: (2015)

Customer experience management a revolutionary approach to connecting with your customers /
حسب: Schmitt, Bernd
منشور في: (2003)

The handbook of online and social media research tools and techniques for market researchers /
حسب: Poynter, Ray
منشور في: (2010)

Surprise! : The secret to customer loyalty in the service sector /
حسب: Magnini, Vincent P.
منشور في: (2015)

Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things /
حسب: Weinman, Joe, 1958-
منشور في: (2015)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
حسب: Hayes, Bob E., 1963-
منشور في: (2009)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
حسب: Goodman, John A.
منشور في: (2009)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
حسب: Lowenstein, Michael W., 1942-
منشور في: (2014)

Managing quality customer service a practical guide for establishing a service operation /
حسب: Martin, William B.
منشور في: (1989)

Customer winback how to recapture lost customers and keep them loyal /
حسب: Griffin, Jill
منشور في: (2001)

Customer relations
منشور في: (2011)

Delivering knock your socks off service
حسب: Zemke, Ron
منشور في: (2003)

The art of social selling : finding and engaging customers on Twitter, Facebook, LinkedIn, and other social networks /
حسب: Belew, Shannon
منشور في: (2014)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
حسب: Blunt, Carolyn
منشور في: (2013)

Enhancing customer experience in the service industry : a global perspective /
منشور في: (2015)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
حسب: Allen, Danica R., 1959-
منشور في: (2004)

Services marketing : people, technology, strategy /
حسب: Lovelock, Christopher
منشور في: (2011)

The social media management handbook everything you need to know to get social media working in your business /
حسب: Smith, Nick, 1962-
منشور في: (2010)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
حسب: Fragasso, Philip M., 1950-
منشور في: (2008)

Monitoring, measuring and managing customer service /
حسب: Goodman, Gary S.
منشور في: (2000)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
حسب: Lowenstein, Michael W., 1942-
منشور في: (2011)

Service marketing : people, technology, strategy /
حسب: Lovelock, Christopher
منشور في: (2011)

Effective client management in professional services : how to build successful client relationships /
حسب: Berkovi, Jack
منشور في: (2014)

Citizen marketers when people are the message /
حسب: McConnell, Ben
منشور في: (2006)

Customer service training 101 quick and easy techniques that get great results /
حسب: Evenson, Renee, 1951-
منشور في: (2005)

The social media MBA in practice : an essential collection of inspirational case studies to influence your social media strategy /
حسب: Holloman, Christer
منشور في: (2013)