How to win friends and influence profits the art of winning more business from your clients /
-д хадгалсан:
| Үндсэн зохиолч: | |
|---|---|
| Байгууллагын зохиогч: | |
| Бусад зохиолчид: | |
| Формат: | Цахим Цахим ном |
| Хэл сонгох: | англи |
| Хэвлэсэн: |
London :
Cyan,
2008.
|
| Нөхцлүүд: | |
| Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
| Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
Ижил төстэй зүйлс
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
-н: Szwarc, Paul
Хэвлэсэн: (2005)
-н: Szwarc, Paul
Хэвлэсэн: (2005)
What's the secret? to providing a world-class customer experience /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
Secret service hidden systems that deliver unforgettable customer service /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
Eliminate customer turnoffs /
-н: Timm, Paul R.
-н: Timm, Paul R.
Exceed customer expectations /
-н: Timm, Paul R.
-н: Timm, Paul R.
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
The wallet allocation rule : winning the battle for share /
-н: Keiningham, Timothy L.
Хэвлэсэн: (2015)
-н: Keiningham, Timothy L.
Хэвлэсэн: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
Customer satisfaction practical tools for building important relationships /
-н: Scott, Dru
Хэвлэсэн: (2000)
-н: Scott, Dru
Хэвлэсэн: (2000)
Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
Customer intimacy : pick your partners, shape your culture, win together /
-н: Wiersema, Fred
Хэвлэсэн: (1996)
-н: Wiersema, Fred
Хэвлэсэн: (1996)
50 ways to keep your customers : "and get new ones" /
-н: Timm, Paul R.
Хэвлэсэн: (1992)
-н: Timm, Paul R.
Хэвлэсэн: (1992)
Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)
-н: Griffin, Jill
Хэвлэсэн: (2001)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
-н: Frawley, Andrew
Хэвлэсэн: (2015)
-н: Frawley, Andrew
Хэвлэсэн: (2015)
Magnetic service /
-н: Bell, Chip R.
Хэвлэсэн: (2006)
-н: Bell, Chip R.
Хэвлэсэн: (2006)
Creating customer value : the essentials of marketing
-н: Learning Resources
-н: Learning Resources
Build for change : revolutionizing customer engagement through continuous digital innovation /
-н: Trefler, Alan
Хэвлэсэн: (2014)
-н: Trefler, Alan
Хэвлэсэн: (2014)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2011)
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2011)
Managing conflict at work : the art of communication /
-н: Murphy, Jim
Хэвлэсэн: (1994)
-н: Murphy, Jim
Хэвлэсэн: (1994)
Measuring customer satisfaction
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
Effective teamwork /
-н: Maginn, Michael D.
Хэвлэсэн: (1996)
-н: Maginn, Michael D.
Хэвлэсэн: (1996)
50 powerful ideas you can use to keep your customers
-н: Timm, Paul R.
Хэвлэсэн: (2002)
-н: Timm, Paul R.
Хэвлэсэн: (2002)
Customer loyalty programmes and clubs
-н: Butscher, Stephan A.
Хэвлэсэн: (2002)
-н: Butscher, Stephan A.
Хэвлэсэн: (2002)
The experience effect engage your customers with a consistent and memorable brand experience /
-н: Joseph, Jim, 1963-
Хэвлэсэн: (2010)
-н: Joseph, Jim, 1963-
Хэвлэсэн: (2010)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
-н: Vincent, Laurence
Хэвлэсэн: (2012)
-н: Vincent, Laurence
Хэвлэсэн: (2012)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
-н: McKean, John, 1956-
Хэвлэсэн: (2015)
-н: McKean, John, 1956-
Хэвлэсэн: (2015)
Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
-н: Malhotra, Naresh K., зэрэг
Хэвлэсэн: (2016)
-н: Malhotra, Naresh K., зэрэг
Хэвлэсэн: (2016)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2014)
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2014)
Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
-н: Gusenbauer, Birgit
Хэвлэсэн: (2012)
-н: Gusenbauer, Birgit
Хэвлэсэн: (2012)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
-н: Dido, Guyatu Halake
Хэвлэсэн: (2016)
-н: Dido, Guyatu Halake
Хэвлэсэн: (2016)
What's the future of business? changing the way businesses create experiences /
-н: Solis, Brian
Хэвлэсэн: (2013)
-н: Solis, Brian
Хэвлэсэн: (2013)
Slow down, sell faster! understand your customer's buying process and maximize your sales /
-н: Davis, Kevin
Хэвлэсэн: (2011)
-н: Davis, Kevin
Хэвлэсэн: (2011)
Customer loyalty, retention, and customer relationship management
Хэвлэсэн: (2006)
Хэвлэсэн: (2006)