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How to win friends and influence profits the art of winning more business from your clients /

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Xehetasun bibliografikoak
Egile nagusia:	Kean, David
Erakunde egilea:	ebrary, Inc
Beste egile batzuk:	Cowpe, Chris
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	London : Cyan, 2008.
Gaiak:	Customer relations. Customer loyalty. Consumer satisfaction. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
nork: Inghilleri, Leonardo
Argitaratua: (2010)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
nork: Goldstein, Sheldon D.
Argitaratua: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
nork: Szwarc, Paul
Argitaratua: (2005)

What's the secret? to providing a world-class customer experience /
nork: DiJulius, John R., 1964-
Argitaratua: (2008)

Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
Argitaratua: (2003)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
nork: Hayes, Bob E., 1963-
Argitaratua: (2009)

Eliminate customer turnoffs /
nork: Timm, Paul R.

Exceed customer expectations /
nork: Timm, Paul R.

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
nork: Hoffmann, Nicolas, 1983-
Argitaratua: (2013)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
nork: Bello, Olayiwola
Argitaratua: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
nork: Hoffmann, Nicolas, 1983-
Argitaratua: (2013)

The wallet allocation rule : winning the battle for share /
nork: Keiningham, Timothy L.
Argitaratua: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-, et al.
Argitaratua: (2015)

Customer satisfaction practical tools for building important relationships /
nork: Scott, Dru
Argitaratua: (2000)

Managing the customer experience : a measurement-based approach /
nork: Wilburn, Morris, 1953-
Argitaratua: (2006)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
Argitaratua: (2004)

Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)

50 ways to keep your customers : "and get new ones" /
nork: Timm, Paul R.
Argitaratua: (1992)

Customer winback how to recapture lost customers and keep them loyal /
nork: Griffin, Jill
Argitaratua: (2001)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
nork: Frawley, Andrew
Argitaratua: (2015)

Creating customer value : the essentials of marketing
nork: Learning Resources

Magnetic service /
nork: Bell, Chip R.
Argitaratua: (2006)

Build for change : revolutionizing customer engagement through continuous digital innovation /
nork: Trefler, Alan
Argitaratua: (2014)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2011)

Managing conflict at work : the art of communication /
nork: Murphy, Jim
Argitaratua: (1994)

Measuring customer satisfaction
nork: Gerson, Richard F.
Argitaratua: (1993)

Effective teamwork /
nork: Maginn, Michael D.
Argitaratua: (1996)

50 powerful ideas you can use to keep your customers
nork: Timm, Paul R.
Argitaratua: (2002)

Customer loyalty programmes and clubs
nork: Butscher, Stephan A.
Argitaratua: (2002)

The experience effect engage your customers with a consistent and memorable brand experience /
nork: Joseph, Jim, 1963-
Argitaratua: (2010)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
nork: Vincent, Laurence
Argitaratua: (2012)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
nork: McKean, John, 1956-
Argitaratua: (2015)

Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
nork: Malhotra, Naresh K., et al.
Argitaratua: (2016)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2014)

Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
nork: Gusenbauer, Birgit
Argitaratua: (2012)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
nork: Dido, Guyatu Halake
Argitaratua: (2016)

What's the future of business? changing the way businesses create experiences /
nork: Solis, Brian
Argitaratua: (2013)

Slow down, sell faster! understand your customer's buying process and maximize your sales /
nork: Davis, Kevin
Argitaratua: (2011)

Customer loyalty, retention, and customer relationship management
Argitaratua: (2006)