How to win friends and influence profits the art of winning more business from your clients /
Wedi'i Gadw mewn:
| Prif Awdur: | |
|---|---|
| Awdur Corfforaethol: | |
| Awduron Eraill: | |
| Fformat: | Electronig eLyfr |
| Iaith: | Saesneg |
| Cyhoeddwyd: |
London :
Cyan,
2008.
|
| Pynciau: | |
| Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
What's the secret? to providing a world-class customer experience /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)
Secret service hidden systems that deliver unforgettable customer service /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)
Eliminate customer turnoffs /
gan: Timm, Paul R.
gan: Timm, Paul R.
Exceed customer expectations /
gan: Timm, Paul R.
gan: Timm, Paul R.
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
The wallet allocation rule : winning the battle for share /
gan: Keiningham, Timothy L.
Cyhoeddwyd: (2015)
gan: Keiningham, Timothy L.
Cyhoeddwyd: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
Customer satisfaction practical tools for building important relationships /
gan: Scott, Dru
Cyhoeddwyd: (2000)
gan: Scott, Dru
Cyhoeddwyd: (2000)
Managing the customer experience : a measurement-based approach /
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
Customer intimacy : pick your partners, shape your culture, win together /
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
50 ways to keep your customers : "and get new ones" /
gan: Timm, Paul R.
Cyhoeddwyd: (1992)
gan: Timm, Paul R.
Cyhoeddwyd: (1992)
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)
gan: Griffin, Jill
Cyhoeddwyd: (2001)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
Magnetic service /
gan: Bell, Chip R.
Cyhoeddwyd: (2006)
gan: Bell, Chip R.
Cyhoeddwyd: (2006)
Creating customer value : the essentials of marketing
gan: Learning Resources
gan: Learning Resources
Build for change : revolutionizing customer engagement through continuous digital innovation /
gan: Trefler, Alan
Cyhoeddwyd: (2014)
gan: Trefler, Alan
Cyhoeddwyd: (2014)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
Managing conflict at work : the art of communication /
gan: Murphy, Jim
Cyhoeddwyd: (1994)
gan: Murphy, Jim
Cyhoeddwyd: (1994)
Measuring customer satisfaction
gan: Gerson, Richard F.
Cyhoeddwyd: (1993)
gan: Gerson, Richard F.
Cyhoeddwyd: (1993)
Effective teamwork /
gan: Maginn, Michael D.
Cyhoeddwyd: (1996)
gan: Maginn, Michael D.
Cyhoeddwyd: (1996)
50 powerful ideas you can use to keep your customers
gan: Timm, Paul R.
Cyhoeddwyd: (2002)
gan: Timm, Paul R.
Cyhoeddwyd: (2002)
Customer loyalty programmes and clubs
gan: Butscher, Stephan A.
Cyhoeddwyd: (2002)
gan: Butscher, Stephan A.
Cyhoeddwyd: (2002)
The experience effect engage your customers with a consistent and memorable brand experience /
gan: Joseph, Jim, 1963-
Cyhoeddwyd: (2010)
gan: Joseph, Jim, 1963-
Cyhoeddwyd: (2010)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
gan: Vincent, Laurence
Cyhoeddwyd: (2012)
gan: Vincent, Laurence
Cyhoeddwyd: (2012)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
gan: McKean, John, 1956-
Cyhoeddwyd: (2015)
gan: McKean, John, 1956-
Cyhoeddwyd: (2015)
Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
gan: Malhotra, Naresh K., et al.
Cyhoeddwyd: (2016)
gan: Malhotra, Naresh K., et al.
Cyhoeddwyd: (2016)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
gan: Gusenbauer, Birgit
Cyhoeddwyd: (2012)
gan: Gusenbauer, Birgit
Cyhoeddwyd: (2012)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
gan: Dido, Guyatu Halake
Cyhoeddwyd: (2016)
gan: Dido, Guyatu Halake
Cyhoeddwyd: (2016)
What's the future of business? changing the way businesses create experiences /
gan: Solis, Brian
Cyhoeddwyd: (2013)
gan: Solis, Brian
Cyhoeddwyd: (2013)
Slow down, sell faster! understand your customer's buying process and maximize your sales /
gan: Davis, Kevin
Cyhoeddwyd: (2011)
gan: Davis, Kevin
Cyhoeddwyd: (2011)
Customer loyalty, retention, and customer relationship management
Cyhoeddwyd: (2006)
Cyhoeddwyd: (2006)