How to win friends and influence profits the art of winning more business from your clients /
Guardat en:
Autor principal: | Kean, David |
---|---|
Autor corporatiu: | ebrary, Inc |
Altres autors: | Cowpe, Chris |
Format: | Electrònic eBook |
Idioma: | anglès |
Publicat: |
London :
Cyan,
2008.
|
Matèries: | |
Accés en línia: | An electronic book accessible through the World Wide Web; click to view |
Etiquetes: |
Afegir etiqueta
Sense etiquetes, Sigues el primer a etiquetar aquest registre!
|
Ítems similars
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
per: Inghilleri, Leonardo
Publicat: (2010)
per: Inghilleri, Leonardo
Publicat: (2010)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
per: Goldstein, Sheldon D.
Publicat: (2009)
per: Goldstein, Sheldon D.
Publicat: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
per: Szwarc, Paul
Publicat: (2005)
per: Szwarc, Paul
Publicat: (2005)
What's the secret? to providing a world-class customer experience /
per: DiJulius, John R., 1964-
Publicat: (2008)
per: DiJulius, John R., 1964-
Publicat: (2008)
Secret service hidden systems that deliver unforgettable customer service /
per: DiJulius, John R., 1964-
Publicat: (2003)
per: DiJulius, John R., 1964-
Publicat: (2003)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
per: Hayes, Bob E., 1963-
Publicat: (2009)
per: Hayes, Bob E., 1963-
Publicat: (2009)
Eliminate customer turnoffs /
per: Timm, Paul R.
per: Timm, Paul R.
Exceed customer expectations /
per: Timm, Paul R.
per: Timm, Paul R.
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
per: Hoffmann, Nicolas, 1983-
Publicat: (2013)
per: Hoffmann, Nicolas, 1983-
Publicat: (2013)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
per: Bello, Olayiwola
Publicat: (2013)
per: Bello, Olayiwola
Publicat: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
per: Hoffmann, Nicolas, 1983-
Publicat: (2013)
per: Hoffmann, Nicolas, 1983-
Publicat: (2013)
The wallet allocation rule : winning the battle for share /
per: Keiningham, Timothy L.
Publicat: (2015)
per: Keiningham, Timothy L.
Publicat: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
per: Price, Bill, 1950-, et al.
Publicat: (2015)
per: Price, Bill, 1950-, et al.
Publicat: (2015)
Customer satisfaction practical tools for building important relationships /
per: Scott, Dru
Publicat: (2000)
per: Scott, Dru
Publicat: (2000)
Managing the customer experience : a measurement-based approach /
per: Wilburn, Morris, 1953-
Publicat: (2006)
per: Wilburn, Morris, 1953-
Publicat: (2006)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
per: Blunt, Carolyn
Publicat: (2013)
per: Blunt, Carolyn
Publicat: (2013)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
per: Allen, Danica R., 1959-
Publicat: (2004)
per: Allen, Danica R., 1959-
Publicat: (2004)
Customer intimacy : pick your partners, shape your culture, win together /
per: Wiersema, Fred
Publicat: (1996)
per: Wiersema, Fred
Publicat: (1996)
50 ways to keep your customers : "and get new ones" /
per: Timm, Paul R.
Publicat: (1992)
per: Timm, Paul R.
Publicat: (1992)
Customer winback how to recapture lost customers and keep them loyal /
per: Griffin, Jill
Publicat: (2001)
per: Griffin, Jill
Publicat: (2001)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
per: Frawley, Andrew
Publicat: (2015)
per: Frawley, Andrew
Publicat: (2015)
Creating customer value : the essentials of marketing
per: Learning Resources
per: Learning Resources
Magnetic service /
per: Bell, Chip R.
Publicat: (2006)
per: Bell, Chip R.
Publicat: (2006)
Build for change : revolutionizing customer engagement through continuous digital innovation /
per: Trefler, Alan
Publicat: (2014)
per: Trefler, Alan
Publicat: (2014)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
per: Lowenstein, Michael W., 1942-
Publicat: (2011)
per: Lowenstein, Michael W., 1942-
Publicat: (2011)
Managing conflict at work : the art of communication /
per: Murphy, Jim
Publicat: (1994)
per: Murphy, Jim
Publicat: (1994)
Measuring customer satisfaction
per: Gerson, Richard F.
Publicat: (1993)
per: Gerson, Richard F.
Publicat: (1993)
Effective teamwork /
per: Maginn, Michael D.
Publicat: (1996)
per: Maginn, Michael D.
Publicat: (1996)
50 powerful ideas you can use to keep your customers
per: Timm, Paul R.
Publicat: (2002)
per: Timm, Paul R.
Publicat: (2002)
Customer loyalty programmes and clubs
per: Butscher, Stephan A.
Publicat: (2002)
per: Butscher, Stephan A.
Publicat: (2002)
The experience effect engage your customers with a consistent and memorable brand experience /
per: Joseph, Jim, 1963-
Publicat: (2010)
per: Joseph, Jim, 1963-
Publicat: (2010)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
per: Vincent, Laurence
Publicat: (2012)
per: Vincent, Laurence
Publicat: (2012)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
per: McKean, John, 1956-
Publicat: (2015)
per: McKean, John, 1956-
Publicat: (2015)
Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships /
per: Malhotra, Naresh K., et al.
Publicat: (2016)
per: Malhotra, Naresh K., et al.
Publicat: (2016)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
per: Lowenstein, Michael W., 1942-
Publicat: (2014)
per: Lowenstein, Michael W., 1942-
Publicat: (2014)
Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
per: Gusenbauer, Birgit
Publicat: (2012)
per: Gusenbauer, Birgit
Publicat: (2012)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
per: Dido, Guyatu Halake
Publicat: (2016)
per: Dido, Guyatu Halake
Publicat: (2016)
What's the future of business? changing the way businesses create experiences /
per: Solis, Brian
Publicat: (2013)
per: Solis, Brian
Publicat: (2013)
Slow down, sell faster! understand your customer's buying process and maximize your sales /
per: Davis, Kevin
Publicat: (2011)
per: Davis, Kevin
Publicat: (2011)
Customer loyalty, retention, and customer relationship management
Publicat: (2006)
Publicat: (2006)
Ítems similars
-
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
per: Inghilleri, Leonardo
Publicat: (2010) -
Superior customer satisfaction and loyalty : engaging customers to drive performance /
per: Goldstein, Sheldon D.
Publicat: (2009) -
Researching customer satisfaction & loyalty how to find out what people really think /
per: Szwarc, Paul
Publicat: (2005) -
What's the secret? to providing a world-class customer experience /
per: DiJulius, John R., 1964-
Publicat: (2008) -
Secret service hidden systems that deliver unforgettable customer service /
per: DiJulius, John R., 1964-
Publicat: (2003)