Services management

International journal of service industry management.
出版事項: (2007)

The impact of technology on services
出版事項: (2002)

Special issue from the 4th SIG services research conference services research - a truly global discipline /
出版事項: (2006)

5S for service organizations and offices : a lean look at improvements /
著者:: Sarkar, Debashis
出版事項: (2006)

Services marketing : managing the service value chain /
著者:: Bruhn, Manfred
出版事項: (2006)

Managing innovation cases from the services industries /
出版事項: (1988)

Internationalization of service firms
出版事項: (2007)

Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
著者:: Fitzsimmons, James A.
出版事項: (2008)

The professional services firm bible
著者:: Baschab, John, 1968-
出版事項: (2005)

Household production, services and monetary policy
著者:: Lonkeng Ngouana, Constant
出版事項: (2012)

Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements /
著者:: Sarkar, Debashis
出版事項: (2007)

Complex service delivery processes : strategy to operations /
著者:: Harvey, Jean, 1950-
出版事項: (2010)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
著者:: Taylor, Gerald M.
出版事項: (2009)

Service science : the foundations of service engineering and management /
著者:: Qiu, Robin G.
出版事項: (2014)

Selected papers from QUIS 10 Conference 2007
出版事項: (2008)

Marketing plans for services a complete guide /
著者:: McDonald, Malcolm
出版事項: (2011)

Service industries a geographical appraisal /
著者:: Daniels, P. W.
出版事項: (1985)

Promotion of services
出版事項: (2002)

Global trade in services fear, facts, and offshoring /
著者:: Jensen, J. Bradford
出版事項: (2011)

Cultural perspectives on services marketing
出版事項: (2005)

Stakeholder engagement for service design : how service designers identify and communicate insights /
著者:: Segelström, Fabian
出版事項: (2013)

Stakeholder engagement for service design : how service designers identify and communicate insights /
著者:: Segelstrom, Fabian
出版事項: (2013)

Service marketing in Ghana : a customer relationship management approach /
著者:: Kuada, John, 等
出版事項: (2014)

Oecd statistics on international trade in services 2010 : volume 2,. detailed tables by partner country /
出版事項: (2011)

Relationship marketing in services
出版事項: (2002)

Globalization of services some implications for theory and practice /
出版事項: (2000)

Enhancing the performance of the services sector
出版事項: (2005)

Priorities and pathways in services reform part 1 - quantitative studies /
出版事項: (2013)

Market orientation and service firm performance a research agenda /
出版事項: (2002)

Service innovation organizational responses to technological opportunities & market imperatives /
出版事項: (2003)

Valuing services in trade : a toolkit for competitiveness diagnostics /
著者:: Sáez, Sebastián
出版事項: (2014)

Services trade reform : making sense of it /
著者:: Philippa, Dee
出版事項: (2014)

Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
著者:: Mutua, Josslyn N.
出版事項: (2006)

Priorities and pathways in services reform.
出版事項: (2014)

Marketing plans for service businesses a complete guide /
著者:: McDonald, Malcolm
出版事項: (2006)

OECD statistics on international trade in services.
出版事項: (2010)