Customer experience management a revolutionary approach to connecting with your customers /

Ижил төстэй зүйлс

• Customer relationship management how to turn a good business into a great one! /
  -н: Roberts-Phelps, Graham
  Хэвлэсэн: (2001)
• Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
  -н: Cundari, Aldo
  Хэвлэсэн: (2015)
• Managing the new customer relationship strategies to engage the social customer and build lasting value /
  -н: Gordon, Ian H.
  Хэвлэсэн: (2013)
• Total customer value management : transforming business thinking /
  -н: Mahajan, Gautam, 1946-
  Хэвлэсэн: (2010)
• Managing customer experience and relationships : a strategic framework /
  -н: Peppers, Don, зэрэг
  Хэвлэсэн: (2017)