Customer experience management a revolutionary approach to connecting with your customers /
I tiakina i:
Kaituhi matua: | Schmitt, Bernd |
---|---|
Kaituhi rangatōpū: | ebrary, Inc |
Hōputu: | Tāhiko īPukapuka |
Reo: | Ingarihi |
I whakaputaina: |
New York :
Wiley,
c2003.
|
Ngā marau: | |
Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Ngā tūemi rite
Customer relationship management how to turn a good business into a great one! /
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mā: Roberts-Phelps, Graham
I whakaputaina: (2001)
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I whakaputaina: (2015)
mā: Cundari, Aldo
I whakaputaina: (2015)
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mā: Gordon, Ian H.
I whakaputaina: (2013)
mā: Gordon, Ian H.
I whakaputaina: (2013)
Total customer value management : transforming business thinking /
mā: Mahajan, Gautam, 1946-
I whakaputaina: (2010)
mā: Mahajan, Gautam, 1946-
I whakaputaina: (2010)
Managing customer experience and relationships : a strategic framework /
mā: Peppers, Don, me ētahi atu.
I whakaputaina: (2017)
mā: Peppers, Don, me ētahi atu.
I whakaputaina: (2017)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
mā: Frawley, Andrew
I whakaputaina: (2015)
mā: Frawley, Andrew
I whakaputaina: (2015)
The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
mā: Stratten, Scott
I whakaputaina: (2012)
mā: Stratten, Scott
I whakaputaina: (2012)
Analytics and dynamic customer strategy : big profits from big data /
mā: Tanner, John F.
I whakaputaina: (2014)
mā: Tanner, John F.
I whakaputaina: (2014)
Managing customer relationships a strategic framework /
mā: Peppers, Don
I whakaputaina: (2011)
mā: Peppers, Don
I whakaputaina: (2011)
Customer relations
I whakaputaina: (2011)
I whakaputaina: (2011)
Connected CRM : implementing a big-data-driven, customer-centric business strategy /
mā: Williams, David, 1963-
I whakaputaina: (2014)
mā: Williams, David, 1963-
I whakaputaina: (2014)
How to handle major customers profitably. /
mā: Melkman, Alan
I whakaputaina: (1979)
mā: Melkman, Alan
I whakaputaina: (1979)
Managing the customer experience : a measurement-based approach /
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)
Eliminate customer turnoffs /
mā: Timm, Paul R.
mā: Timm, Paul R.
Exceed customer expectations /
mā: Timm, Paul R.
mā: Timm, Paul R.
Dynamic customer strategy : today's CRM /
mā: Tanner, John F.
I whakaputaina: (2014)
mā: Tanner, John F.
I whakaputaina: (2014)
Strategic customer management strategizing the sales organization /
mā: Piercy, Nigel
I whakaputaina: (2009)
mā: Piercy, Nigel
I whakaputaina: (2009)
Statistical methods in customer relationship management
mā: Kumar, V., 1957-
I whakaputaina: (2012)
mā: Kumar, V., 1957-
I whakaputaina: (2012)
Pathways less travelled to value creation interaction, dialogue and knowledge generation /
I whakaputaina: (2004)
I whakaputaina: (2004)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
mā: Goodman, John A.
I whakaputaina: (2009)
mā: Goodman, John A.
I whakaputaina: (2009)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2014)
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2014)
Customer relationship management an Emerald guide.
I whakaputaina: (2005)
I whakaputaina: (2005)
The customer management scorecard managing CRM for profit /
mā: Woodcock, Neil
I whakaputaina: (2003)
mā: Woodcock, Neil
I whakaputaina: (2003)
Customer relationship management a global perspective /
I whakaputaina: (2008)
I whakaputaina: (2008)
Spark be more innovative through co-creation /
mā: Winsor, John, 1959-
I whakaputaina: (2005)
mā: Winsor, John, 1959-
I whakaputaina: (2005)
Managing quality customer service a practical guide for establishing a service operation /
mā: Martin, William B.
I whakaputaina: (1989)
mā: Martin, William B.
I whakaputaina: (1989)
The experience effect engage your customers with a consistent and memorable brand experience /
mā: Joseph, Jim, 1963-
I whakaputaina: (2010)
mā: Joseph, Jim, 1963-
I whakaputaina: (2010)
Customer winback how to recapture lost customers and keep them loyal /
mā: Griffin, Jill
I whakaputaina: (2001)
mā: Griffin, Jill
I whakaputaina: (2001)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
mā: Blunt, Carolyn
I whakaputaina: (2013)
mā: Blunt, Carolyn
I whakaputaina: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2011)
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2011)
Customer care excellence : how to create an effective customer focus. /
mā: Cook, Sarah
I whakaputaina: (2011)
mā: Cook, Sarah
I whakaputaina: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
mā: Zimmerman, Wesley
I whakaputaina: (2005)
mā: Zimmerman, Wesley
I whakaputaina: (2005)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
mā: Price, Bill, 1950-, me ētahi atu.
I whakaputaina: (2015)
mā: Price, Bill, 1950-, me ētahi atu.
I whakaputaina: (2015)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
mā: Fragasso, Philip M., 1950-
I whakaputaina: (2008)
mā: Fragasso, Philip M., 1950-
I whakaputaina: (2008)
The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
mā: Smith, Mari, 1966-
I whakaputaina: (2011)
mā: Smith, Mari, 1966-
I whakaputaina: (2011)
Electronic customer relationship management
I whakaputaina: (2006)
I whakaputaina: (2006)
Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
mā: Jaffe, Joseph, 1970-
I whakaputaina: (2007)
mā: Jaffe, Joseph, 1970-
I whakaputaina: (2007)
Customer intimacy : pick your partners, shape your culture, win together /
mā: Wiersema, Fred
I whakaputaina: (1996)
mā: Wiersema, Fred
I whakaputaina: (1996)
Beyond customer service, revised
mā: Gerson, Richard F.
I whakaputaina: (1998)
mā: Gerson, Richard F.
I whakaputaina: (1998)
Microsoft Dynamics CRM 4 for dummies
mā: Scott, Joel
I whakaputaina: (2008)
mā: Scott, Joel
I whakaputaina: (2008)
Ngā tūemi rite
-
Customer relationship management how to turn a good business into a great one! /
mā: Roberts-Phelps, Graham
I whakaputaina: (2001) -
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
mā: Cundari, Aldo
I whakaputaina: (2015) -
Managing the new customer relationship strategies to engage the social customer and build lasting value /
mā: Gordon, Ian H.
I whakaputaina: (2013) -
Total customer value management : transforming business thinking /
mā: Mahajan, Gautam, 1946-
I whakaputaina: (2010) -
Managing customer experience and relationships : a strategic framework /
mā: Peppers, Don, me ētahi atu.
I whakaputaina: (2017)