Customer experience management a revolutionary approach to connecting with your customers /
保存先:
第一著者: | Schmitt, Bernd |
---|---|
団体著者: | ebrary, Inc |
フォーマット: | 電子媒体 eBook |
言語: | 英語 |
出版事項: |
New York :
Wiley,
c2003.
|
主題: | |
オンライン・アクセス: | An electronic book accessible through the World Wide Web; click to view |
タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
類似資料
Customer relationship management how to turn a good business into a great one! /
著者:: Roberts-Phelps, Graham
出版事項: (2001)
著者:: Roberts-Phelps, Graham
出版事項: (2001)
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
著者:: Cundari, Aldo
出版事項: (2015)
著者:: Cundari, Aldo
出版事項: (2015)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
著者:: Gordon, Ian H.
出版事項: (2013)
著者:: Gordon, Ian H.
出版事項: (2013)
Total customer value management : transforming business thinking /
著者:: Mahajan, Gautam, 1946-
出版事項: (2010)
著者:: Mahajan, Gautam, 1946-
出版事項: (2010)
Managing customer experience and relationships : a strategic framework /
著者:: Peppers, Don, 等
出版事項: (2017)
著者:: Peppers, Don, 等
出版事項: (2017)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
著者:: Frawley, Andrew
出版事項: (2015)
著者:: Frawley, Andrew
出版事項: (2015)
The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
著者:: Stratten, Scott
出版事項: (2012)
著者:: Stratten, Scott
出版事項: (2012)
Analytics and dynamic customer strategy : big profits from big data /
著者:: Tanner, John F.
出版事項: (2014)
著者:: Tanner, John F.
出版事項: (2014)
Managing customer relationships a strategic framework /
著者:: Peppers, Don
出版事項: (2011)
著者:: Peppers, Don
出版事項: (2011)
Customer relations
出版事項: (2011)
出版事項: (2011)
Connected CRM : implementing a big-data-driven, customer-centric business strategy /
著者:: Williams, David, 1963-
出版事項: (2014)
著者:: Williams, David, 1963-
出版事項: (2014)
How to handle major customers profitably. /
著者:: Melkman, Alan
出版事項: (1979)
著者:: Melkman, Alan
出版事項: (1979)
Managing the customer experience : a measurement-based approach /
著者:: Wilburn, Morris, 1953-
出版事項: (2006)
著者:: Wilburn, Morris, 1953-
出版事項: (2006)
Eliminate customer turnoffs /
著者:: Timm, Paul R.
著者:: Timm, Paul R.
Exceed customer expectations /
著者:: Timm, Paul R.
著者:: Timm, Paul R.
Dynamic customer strategy : today's CRM /
著者:: Tanner, John F.
出版事項: (2014)
著者:: Tanner, John F.
出版事項: (2014)
Strategic customer management strategizing the sales organization /
著者:: Piercy, Nigel
出版事項: (2009)
著者:: Piercy, Nigel
出版事項: (2009)
Statistical methods in customer relationship management
著者:: Kumar, V., 1957-
出版事項: (2012)
著者:: Kumar, V., 1957-
出版事項: (2012)
Pathways less travelled to value creation interaction, dialogue and knowledge generation /
出版事項: (2004)
出版事項: (2004)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
著者:: Goodman, John A.
出版事項: (2009)
著者:: Goodman, John A.
出版事項: (2009)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
著者:: Lowenstein, Michael W., 1942-
出版事項: (2014)
著者:: Lowenstein, Michael W., 1942-
出版事項: (2014)
Customer relationship management an Emerald guide.
出版事項: (2005)
出版事項: (2005)
The customer management scorecard managing CRM for profit /
著者:: Woodcock, Neil
出版事項: (2003)
著者:: Woodcock, Neil
出版事項: (2003)
Customer relationship management a global perspective /
出版事項: (2008)
出版事項: (2008)
Spark be more innovative through co-creation /
著者:: Winsor, John, 1959-
出版事項: (2005)
著者:: Winsor, John, 1959-
出版事項: (2005)
Managing quality customer service a practical guide for establishing a service operation /
著者:: Martin, William B.
出版事項: (1989)
著者:: Martin, William B.
出版事項: (1989)
The experience effect engage your customers with a consistent and memorable brand experience /
著者:: Joseph, Jim, 1963-
出版事項: (2010)
著者:: Joseph, Jim, 1963-
出版事項: (2010)
Customer winback how to recapture lost customers and keep them loyal /
著者:: Griffin, Jill
出版事項: (2001)
著者:: Griffin, Jill
出版事項: (2001)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
著者:: Blunt, Carolyn
出版事項: (2013)
著者:: Blunt, Carolyn
出版事項: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
著者:: Lowenstein, Michael W., 1942-
出版事項: (2011)
著者:: Lowenstein, Michael W., 1942-
出版事項: (2011)
Customer care excellence : how to create an effective customer focus. /
著者:: Cook, Sarah
出版事項: (2011)
著者:: Cook, Sarah
出版事項: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
著者:: Zimmerman, Wesley
出版事項: (2005)
著者:: Zimmerman, Wesley
出版事項: (2005)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
著者:: Price, Bill, 1950-, 等
出版事項: (2015)
著者:: Price, Bill, 1950-, 等
出版事項: (2015)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
著者:: Fragasso, Philip M., 1950-
出版事項: (2008)
著者:: Fragasso, Philip M., 1950-
出版事項: (2008)
The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
著者:: Smith, Mari, 1966-
出版事項: (2011)
著者:: Smith, Mari, 1966-
出版事項: (2011)
Electronic customer relationship management
出版事項: (2006)
出版事項: (2006)
Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
著者:: Jaffe, Joseph, 1970-
出版事項: (2007)
著者:: Jaffe, Joseph, 1970-
出版事項: (2007)
Customer intimacy : pick your partners, shape your culture, win together /
著者:: Wiersema, Fred
出版事項: (1996)
著者:: Wiersema, Fred
出版事項: (1996)
Beyond customer service, revised
著者:: Gerson, Richard F.
出版事項: (1998)
著者:: Gerson, Richard F.
出版事項: (1998)
Microsoft Dynamics CRM 4 for dummies
著者:: Scott, Joel
出版事項: (2008)
著者:: Scott, Joel
出版事項: (2008)
類似資料
-
Customer relationship management how to turn a good business into a great one! /
著者:: Roberts-Phelps, Graham
出版事項: (2001) -
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
著者:: Cundari, Aldo
出版事項: (2015) -
Managing the new customer relationship strategies to engage the social customer and build lasting value /
著者:: Gordon, Ian H.
出版事項: (2013) -
Total customer value management : transforming business thinking /
著者:: Mahajan, Gautam, 1946-
出版事項: (2010) -
Managing customer experience and relationships : a strategic framework /
著者:: Peppers, Don, 等
出版事項: (2017)