Azala

QR Kodea

Customer experience management a revolutionary approach to connecting with your customers /

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	Schmitt, Bernd
Erakunde egilea:	ebrary, Inc
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	New York : Wiley, c2003.
Gaiak:	Relationship marketing. Customer relations. Customer relations > Management. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Customer relationship management how to turn a good business into a great one! /
nork: Roberts-Phelps, Graham
Argitaratua: (2001)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
nork: Cundari, Aldo
Argitaratua: (2015)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
nork: Gordon, Ian H.
Argitaratua: (2013)

Total customer value management : transforming business thinking /
nork: Mahajan, Gautam, 1946-
Argitaratua: (2010)

Managing customer experience and relationships : a strategic framework /
nork: Peppers, Don, et al.
Argitaratua: (2017)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
nork: Frawley, Andrew
Argitaratua: (2015)

The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
nork: Stratten, Scott
Argitaratua: (2012)

Analytics and dynamic customer strategy : big profits from big data /
nork: Tanner, John F.
Argitaratua: (2014)

Managing customer relationships a strategic framework /
nork: Peppers, Don
Argitaratua: (2011)

Customer relations
Argitaratua: (2011)

Connected CRM : implementing a big-data-driven, customer-centric business strategy /
nork: Williams, David, 1963-
Argitaratua: (2014)

How to handle major customers profitably. /
nork: Melkman, Alan
Argitaratua: (1979)

Managing the customer experience : a measurement-based approach /
nork: Wilburn, Morris, 1953-
Argitaratua: (2006)

Eliminate customer turnoffs /
nork: Timm, Paul R.

Exceed customer expectations /
nork: Timm, Paul R.

Dynamic customer strategy : today's CRM /
nork: Tanner, John F.
Argitaratua: (2014)

Strategic customer management strategizing the sales organization /
nork: Piercy, Nigel
Argitaratua: (2009)

Statistical methods in customer relationship management
nork: Kumar, V., 1957-
Argitaratua: (2012)

Pathways less travelled to value creation interaction, dialogue and knowledge generation /
Argitaratua: (2004)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
nork: Goodman, John A.
Argitaratua: (2009)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2014)

Customer relationship management an Emerald guide.
Argitaratua: (2005)

The customer management scorecard managing CRM for profit /
nork: Woodcock, Neil
Argitaratua: (2003)

Customer relationship management a global perspective /
Argitaratua: (2008)

Spark be more innovative through co-creation /
nork: Winsor, John, 1959-
Argitaratua: (2005)

Managing quality customer service a practical guide for establishing a service operation /
nork: Martin, William B.
Argitaratua: (1989)

The experience effect engage your customers with a consistent and memorable brand experience /
nork: Joseph, Jim, 1963-
Argitaratua: (2010)

Customer winback how to recapture lost customers and keep them loyal /
nork: Griffin, Jill
Argitaratua: (2001)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2011)

Customer care excellence : how to create an effective customer focus. /
nork: Cook, Sarah
Argitaratua: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
nork: Zimmerman, Wesley
Argitaratua: (2005)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-, et al.
Argitaratua: (2015)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
nork: Fragasso, Philip M., 1950-
Argitaratua: (2008)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
nork: Smith, Mari, 1966-
Argitaratua: (2011)

Electronic customer relationship management
Argitaratua: (2006)

Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
nork: Jaffe, Joseph, 1970-
Argitaratua: (2007)

Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)

Beyond customer service, revised
nork: Gerson, Richard F.
Argitaratua: (1998)

Microsoft Dynamics CRM 4 for dummies
nork: Scott, Joel
Argitaratua: (2008)