Εξώφυλλο

Κώδικας QR

Customer experience management a revolutionary approach to connecting with your customers /

Αποθηκεύτηκε σε:

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Schmitt, Bernd
Συγγραφή απο Οργανισμό/Αρχή:	ebrary, Inc
Μορφή:	Ηλεκτρονική πηγή Ηλ. βιβλίο
Γλώσσα:	Αγγλικά
Έκδοση:	New York : Wiley, c2003.
Θέματα:	Relationship marketing. Customer relations. Customer relations > Management. Electronic books.
Διαθέσιμο Online:	An electronic book accessible through the World Wide Web; click to view
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

Παρόμοια τεκμήρια

Customer relationship management how to turn a good business into a great one! /
από: Roberts-Phelps, Graham
Έκδοση: (2001)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
από: Cundari, Aldo
Έκδοση: (2015)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
από: Gordon, Ian H.
Έκδοση: (2013)

Total customer value management : transforming business thinking /
από: Mahajan, Gautam, 1946-
Έκδοση: (2010)

Managing customer experience and relationships : a strategic framework /
από: Peppers, Don, κ.ά.
Έκδοση: (2017)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
από: Frawley, Andrew
Έκδοση: (2015)

The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
από: Stratten, Scott
Έκδοση: (2012)

Analytics and dynamic customer strategy : big profits from big data /
από: Tanner, John F.
Έκδοση: (2014)

Managing customer relationships a strategic framework /
από: Peppers, Don
Έκδοση: (2011)

Customer relations
Έκδοση: (2011)

Connected CRM : implementing a big-data-driven, customer-centric business strategy /
από: Williams, David, 1963-
Έκδοση: (2014)

How to handle major customers profitably. /
από: Melkman, Alan
Έκδοση: (1979)

Managing the customer experience : a measurement-based approach /
από: Wilburn, Morris, 1953-
Έκδοση: (2006)

Eliminate customer turnoffs /
από: Timm, Paul R.

Exceed customer expectations /
από: Timm, Paul R.

Dynamic customer strategy : today's CRM /
από: Tanner, John F.
Έκδοση: (2014)

Strategic customer management strategizing the sales organization /
από: Piercy, Nigel
Έκδοση: (2009)

Statistical methods in customer relationship management
από: Kumar, V., 1957-
Έκδοση: (2012)

Pathways less travelled to value creation interaction, dialogue and knowledge generation /
Έκδοση: (2004)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
από: Goodman, John A.
Έκδοση: (2009)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
από: Lowenstein, Michael W., 1942-
Έκδοση: (2014)

Customer relationship management an Emerald guide.
Έκδοση: (2005)

The customer management scorecard managing CRM for profit /
από: Woodcock, Neil
Έκδοση: (2003)

Customer relationship management a global perspective /
Έκδοση: (2008)

Spark be more innovative through co-creation /
από: Winsor, John, 1959-
Έκδοση: (2005)

Managing quality customer service a practical guide for establishing a service operation /
από: Martin, William B.
Έκδοση: (1989)

The experience effect engage your customers with a consistent and memorable brand experience /
από: Joseph, Jim, 1963-
Έκδοση: (2010)

Customer winback how to recapture lost customers and keep them loyal /
από: Griffin, Jill
Έκδοση: (2001)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
από: Blunt, Carolyn
Έκδοση: (2013)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
από: Lowenstein, Michael W., 1942-
Έκδοση: (2011)

Customer care excellence : how to create an effective customer focus. /
από: Cook, Sarah
Έκδοση: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
από: Zimmerman, Wesley
Έκδοση: (2005)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
από: Price, Bill, 1950-, κ.ά.
Έκδοση: (2015)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
από: Fragasso, Philip M., 1950-
Έκδοση: (2008)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
από: Smith, Mari, 1966-
Έκδοση: (2011)

Electronic customer relationship management
Έκδοση: (2006)

Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
από: Jaffe, Joseph, 1970-
Έκδοση: (2007)

Customer intimacy : pick your partners, shape your culture, win together /
από: Wiersema, Fred
Έκδοση: (1996)

Beyond customer service, revised
από: Gerson, Richard F.
Έκδοση: (1998)

Managing global customers an integrated approach /
από: Yip, George S.
Έκδοση: (2007)