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Customer experience management a revolutionary approach to connecting with your customers /

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Bibliografiske detaljer
Hovedforfatter:	Schmitt, Bernd
Institution som forfatter:	ebrary, Inc
Format:	Electronisk eBog
Sprog:	engelsk
Udgivet:	New York : Wiley, c2003.
Fag:	Relationship marketing. Customer relations. Customer relations > Management. Electronic books.
Online adgang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

Customer relationship management how to turn a good business into a great one! /
af: Roberts-Phelps, Graham
Udgivet: (2001)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
af: Cundari, Aldo
Udgivet: (2015)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
af: Gordon, Ian H.
Udgivet: (2013)

Total customer value management : transforming business thinking /
af: Mahajan, Gautam, 1946-
Udgivet: (2010)

Managing customer experience and relationships : a strategic framework /
af: Peppers, Don, et al.
Udgivet: (2017)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
af: Frawley, Andrew
Udgivet: (2015)

The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
af: Stratten, Scott
Udgivet: (2012)

Analytics and dynamic customer strategy : big profits from big data /
af: Tanner, John F.
Udgivet: (2014)

Managing customer relationships a strategic framework /
af: Peppers, Don
Udgivet: (2011)

Customer relations
Udgivet: (2011)

Connected CRM : implementing a big-data-driven, customer-centric business strategy /
af: Williams, David, 1963-
Udgivet: (2014)

How to handle major customers profitably. /
af: Melkman, Alan
Udgivet: (1979)

Managing the customer experience : a measurement-based approach /
af: Wilburn, Morris, 1953-
Udgivet: (2006)

Eliminate customer turnoffs /
af: Timm, Paul R.

Exceed customer expectations /
af: Timm, Paul R.

Dynamic customer strategy : today's CRM /
af: Tanner, John F.
Udgivet: (2014)

Strategic customer management strategizing the sales organization /
af: Piercy, Nigel
Udgivet: (2009)

Statistical methods in customer relationship management
af: Kumar, V., 1957-
Udgivet: (2012)

Pathways less travelled to value creation interaction, dialogue and knowledge generation /
Udgivet: (2004)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
af: Goodman, John A.
Udgivet: (2009)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
af: Lowenstein, Michael W., 1942-
Udgivet: (2014)

Customer relationship management an Emerald guide.
Udgivet: (2005)

The customer management scorecard managing CRM for profit /
af: Woodcock, Neil
Udgivet: (2003)

Customer relationship management a global perspective /
Udgivet: (2008)

Spark be more innovative through co-creation /
af: Winsor, John, 1959-
Udgivet: (2005)

Managing quality customer service a practical guide for establishing a service operation /
af: Martin, William B.
Udgivet: (1989)

The experience effect engage your customers with a consistent and memorable brand experience /
af: Joseph, Jim, 1963-
Udgivet: (2010)

Customer winback how to recapture lost customers and keep them loyal /
af: Griffin, Jill
Udgivet: (2001)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
af: Blunt, Carolyn
Udgivet: (2013)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
af: Lowenstein, Michael W., 1942-
Udgivet: (2011)

Customer care excellence : how to create an effective customer focus. /
af: Cook, Sarah
Udgivet: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
af: Zimmerman, Wesley
Udgivet: (2005)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-, et al.
Udgivet: (2015)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
af: Fragasso, Philip M., 1950-
Udgivet: (2008)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
af: Smith, Mari, 1966-
Udgivet: (2011)

Electronic customer relationship management
Udgivet: (2006)

Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
af: Jaffe, Joseph, 1970-
Udgivet: (2007)

Customer intimacy : pick your partners, shape your culture, win together /
af: Wiersema, Fred
Udgivet: (1996)

Beyond customer service, revised
af: Gerson, Richard F.
Udgivet: (1998)

Managing global customers an integrated approach /
af: Yip, George S.
Udgivet: (2007)