Customer experience management a revolutionary approach to connecting with your customers /
Wedi'i Gadw mewn:
Prif Awdur: | Schmitt, Bernd |
---|---|
Awdur Corfforaethol: | ebrary, Inc |
Fformat: | Electronig eLyfr |
Iaith: | Saesneg |
Cyhoeddwyd: |
New York :
Wiley,
c2003.
|
Pynciau: | |
Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
Customer relationship management how to turn a good business into a great one! /
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gan: Roberts-Phelps, Graham
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Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
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Managing the new customer relationship strategies to engage the social customer and build lasting value /
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Total customer value management : transforming business thinking /
gan: Mahajan, Gautam, 1946-
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gan: Mahajan, Gautam, 1946-
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Managing customer experience and relationships : a strategic framework /
gan: Peppers, Don, et al.
Cyhoeddwyd: (2017)
gan: Peppers, Don, et al.
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
gan: Frawley, Andrew
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gan: Frawley, Andrew
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The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
gan: Stratten, Scott
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gan: Stratten, Scott
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Analytics and dynamic customer strategy : big profits from big data /
gan: Tanner, John F.
Cyhoeddwyd: (2014)
gan: Tanner, John F.
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Managing customer relationships a strategic framework /
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gan: Peppers, Don
Cyhoeddwyd: (2011)
Customer relations
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Connected CRM : implementing a big-data-driven, customer-centric business strategy /
gan: Williams, David, 1963-
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gan: Williams, David, 1963-
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How to handle major customers profitably. /
gan: Melkman, Alan
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gan: Melkman, Alan
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Managing the customer experience : a measurement-based approach /
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Cyhoeddwyd: (2006)
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
Eliminate customer turnoffs /
gan: Timm, Paul R.
gan: Timm, Paul R.
Exceed customer expectations /
gan: Timm, Paul R.
gan: Timm, Paul R.
Dynamic customer strategy : today's CRM /
gan: Tanner, John F.
Cyhoeddwyd: (2014)
gan: Tanner, John F.
Cyhoeddwyd: (2014)
Strategic customer management strategizing the sales organization /
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
Statistical methods in customer relationship management
gan: Kumar, V., 1957-
Cyhoeddwyd: (2012)
gan: Kumar, V., 1957-
Cyhoeddwyd: (2012)
Pathways less travelled to value creation interaction, dialogue and knowledge generation /
Cyhoeddwyd: (2004)
Cyhoeddwyd: (2004)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
gan: Goodman, John A.
Cyhoeddwyd: (2009)
gan: Goodman, John A.
Cyhoeddwyd: (2009)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
gan: Lowenstein, Michael W., 1942-
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gan: Lowenstein, Michael W., 1942-
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Customer relationship management an Emerald guide.
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Cyhoeddwyd: (2005)
The customer management scorecard managing CRM for profit /
gan: Woodcock, Neil
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gan: Woodcock, Neil
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Customer relationship management a global perspective /
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Cyhoeddwyd: (2008)
Spark be more innovative through co-creation /
gan: Winsor, John, 1959-
Cyhoeddwyd: (2005)
gan: Winsor, John, 1959-
Cyhoeddwyd: (2005)
Managing quality customer service a practical guide for establishing a service operation /
gan: Martin, William B.
Cyhoeddwyd: (1989)
gan: Martin, William B.
Cyhoeddwyd: (1989)
The experience effect engage your customers with a consistent and memorable brand experience /
gan: Joseph, Jim, 1963-
Cyhoeddwyd: (2010)
gan: Joseph, Jim, 1963-
Cyhoeddwyd: (2010)
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)
gan: Griffin, Jill
Cyhoeddwyd: (2001)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
Customer care excellence : how to create an effective customer focus. /
gan: Cook, Sarah
Cyhoeddwyd: (2011)
gan: Cook, Sarah
Cyhoeddwyd: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
gan: Fragasso, Philip M., 1950-
Cyhoeddwyd: (2008)
gan: Fragasso, Philip M., 1950-
Cyhoeddwyd: (2008)
The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
gan: Smith, Mari, 1966-
Cyhoeddwyd: (2011)
gan: Smith, Mari, 1966-
Cyhoeddwyd: (2011)
Electronic customer relationship management
Cyhoeddwyd: (2006)
Cyhoeddwyd: (2006)
Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
gan: Jaffe, Joseph, 1970-
Cyhoeddwyd: (2007)
gan: Jaffe, Joseph, 1970-
Cyhoeddwyd: (2007)
Customer intimacy : pick your partners, shape your culture, win together /
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
Beyond customer service, revised
gan: Gerson, Richard F.
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gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
Microsoft Dynamics CRM 4 for dummies
gan: Scott, Joel
Cyhoeddwyd: (2008)
gan: Scott, Joel
Cyhoeddwyd: (2008)
Eitemau Tebyg
-
Customer relationship management how to turn a good business into a great one! /
gan: Roberts-Phelps, Graham
Cyhoeddwyd: (2001) -
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
gan: Cundari, Aldo
Cyhoeddwyd: (2015) -
Managing the new customer relationship strategies to engage the social customer and build lasting value /
gan: Gordon, Ian H.
Cyhoeddwyd: (2013) -
Total customer value management : transforming business thinking /
gan: Mahajan, Gautam, 1946-
Cyhoeddwyd: (2010) -
Managing customer experience and relationships : a strategic framework /
gan: Peppers, Don, et al.
Cyhoeddwyd: (2017)