APA (7th ed.) Zitazioa

Joseph, J. (2010). The experience effect: Engage your customers with a consistent and memorable brand experience. AMACOM.

Chicago Style (17th ed.) Zitazioa

Joseph, Jim. The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience. New York: AMACOM, 2010.

MLA (9th ed.) Zitazioa

Joseph, Jim. The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience. AMACOM, 2010.