Joseph, J. (2010). The experience effect: Engage your customers with a consistent and memorable brand experience. AMACOM.
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Citação norma Chicago
Joseph, Jim. The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience. New York: AMACOM, 2010.
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Citação norma MLA
Joseph, Jim. The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience. AMACOM, 2010.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.