APA-referens (7:e uppl.)
Joseph, J. (2010). The experience effect: Engage your customers with a consistent and memorable brand experience. AMACOM.
Chicago-referens (17:e uppl.)
Joseph, Jim. The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience. New York: AMACOM, 2010.
MLA-referens (9:e uppl.)
Joseph, Jim. The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience. AMACOM, 2010.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.