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Exceptional service, exceptional profit the secrets of building a five-star customer service organization /

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Bibliographic Details
Main Author:	Inghilleri, Leonardo
Corporate Author:	ebrary, Inc
Other Authors:	Solomon, Micah
Format:	Electronic eBook
Language:	English
Published:	New York : American Management Association, 2010.
Subjects:	Customer services. Consumer satisfaction. Customer loyalty. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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