Parmenter, D. (2010). Key performance indicators: Developing, implementing, and using winning KPIs. John Wiley & Sons.
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Citação norma Chicago
Parmenter, David. Key Performance Indicators: Developing, Implementing, and Using Winning KPIs. Hoboken, NJ: John Wiley & Sons, 2010.
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Citação norma MLA
Parmenter, David. Key Performance Indicators: Developing, Implementing, and Using Winning KPIs. John Wiley & Sons, 2010.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.