A complaint is a gift recovering customer loyalty when things go wrong /

Consumer boycotts effecting change through the marketplace and the media /
Autor: Friedman, Monroe
Vydáno: (1999)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Autor: Hayes, Bob E., 1963-
Vydáno: (2009)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Autor: Hayes, Bob E., 1963-
Vydáno: (2009)

Creating customer value : the essentials of marketing
Autor: Learning Resources

Creating customer value : the essentials of marketing
Autor: Learning Resources

Managing the customer experience : a measurement-based approach /
Autor: Wilburn, Morris, 1953-
Vydáno: (2006)

Managing the customer experience : a measurement-based approach /
Autor: Wilburn, Morris, 1953-
Vydáno: (2006)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Autor: Price, Bill, 1950-, a další
Vydáno: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Autor: Price, Bill, 1950-, a další
Vydáno: (2015)

What's the secret? to providing a world-class customer experience /
Autor: DiJulius, John R., 1964-
Vydáno: (2008)

What's the secret? to providing a world-class customer experience /
Autor: DiJulius, John R., 1964-
Vydáno: (2008)

50 ways to keep your customers : "and get new ones" /
Autor: Timm, Paul R.
Vydáno: (1992)

50 ways to keep your customers : "and get new ones" /
Autor: Timm, Paul R.
Vydáno: (1992)

Build for change : revolutionizing customer engagement through continuous digital innovation /
Autor: Trefler, Alan
Vydáno: (2014)

Build for change : revolutionizing customer engagement through continuous digital innovation /
Autor: Trefler, Alan
Vydáno: (2014)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Autor: Inghilleri, Leonardo
Vydáno: (2010)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Autor: Inghilleri, Leonardo
Vydáno: (2010)

Secret service hidden systems that deliver unforgettable customer service /
Autor: DiJulius, John R., 1964-
Vydáno: (2003)

Secret service hidden systems that deliver unforgettable customer service /
Autor: DiJulius, John R., 1964-
Vydáno: (2003)

Measuring customer satisfaction
Autor: Gerson, Richard F.
Vydáno: (1993)

Measuring customer satisfaction
Autor: Gerson, Richard F.
Vydáno: (1993)

Customer loyalty, retention, and customer relationship management
Vydáno: (2006)

Customer loyalty, retention, and customer relationship management
Vydáno: (2006)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Autor: Blunt, Carolyn
Vydáno: (2013)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Autor: Blunt, Carolyn
Vydáno: (2013)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Autor: Goldstein, Sheldon D.
Vydáno: (2009)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Autor: Goldstein, Sheldon D.
Vydáno: (2009)

Magnetic service /
Autor: Bell, Chip R.
Vydáno: (2006)

Magnetic service /
Autor: Bell, Chip R.
Vydáno: (2006)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)

Branded customer service the new competitive edge /
Autor: Barlow, Janelle, 1943-
Vydáno: (2006)

Branded customer service the new competitive edge /
Autor: Barlow, Janelle, 1943-
Vydáno: (2006)

The new poet novelty and tradition in Spenser's Complaints /
Autor: Brown, Richard Danson
Vydáno: (1999)

The new poet novelty and tradition in Spenser's Complaints /
Autor: Brown, Richard Danson
Vydáno: (1999)

What's the future of business? changing the way businesses create experiences /
Autor: Solis, Brian
Vydáno: (2013)