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A complaint is a gift recovering customer loyalty when things go wrong /

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Bibliografische gegevens
Hoofdauteur:	Barlow, Janelle, 1943-
Coauteur:	ebrary, Inc
Andere auteurs:	Møller, Claus, 1942-
Formaat:	Elektronisch E-boek
Taal:	Engels
Gepubliceerd in:	San Francisco, Calif. : Berrett-Koehler Publishers, c2008.
Editie:	2nd ed.
Onderwerpen:	Consumer complaints. Customer services. Electronic books.
Online toegang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Voeg label toe Geen labels, Wees de eerste die dit record labelt!

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