Effective apology mending fences, building bridges, and restoring trust /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Kaituhi rangatōpū: | |
| Hōputu: | Tāhiko īPukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
San Francisco :
Berrett-Koehler Publishers,
2009.
|
| Putanga: | 1st ed. |
| Rangatū: | BK business book.
|
| Ngā marau: | |
| Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
| Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Rārangi ihirangi:
- The age of apology
- Why we apologize and what it accomplishes
- Recognition
- Responsibility
- Remorse
- Restitution
- Repetition
- When, where, and how to apologize
- How to accept (and reject) an apology
- Apology and forgiveness
- Obstacles to wholehearted apology
- The best apology possible : ten apology do's and don'ts
- Talking about apology : frequently asked questions
- What can I do now? Five apology practices.