Effective apology mending fences, building bridges, and restoring trust /
保存先:
| 第一著者: | |
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| 団体著者: | |
| フォーマット: | 電子媒体 eBook |
| 言語: | 英語 |
| 出版事項: |
San Francisco :
Berrett-Koehler Publishers,
2009.
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| 版: | 1st ed. |
| シリーズ: | BK business book.
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| 主題: | |
| オンライン･アクセス: | An electronic book accessible through the World Wide Web; click to view |
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目次:
- The age of apology
- Why we apologize and what it accomplishes
- Recognition
- Responsibility
- Remorse
- Restitution
- Repetition
- When, where, and how to apologize
- How to accept (and reject) an apology
- Apology and forgiveness
- Obstacles to wholehearted apology
- The best apology possible : ten apology do's and don'ts
- Talking about apology : frequently asked questions
- What can I do now? Five apology practices.