Barlow, J., & Stewart, P. (2006). Branded customer service: The new competitive edge. Berrett-Koehler.
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Citación estilo Chicago
Barlow, Janelle, and Paul Stewart. Branded Customer Service: The New Competitive Edge. San Francisco, Calif.: Berrett-Koehler, 2006.
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Cita MLA
Barlow, Janelle, and Paul Stewart. Branded Customer Service: The New Competitive Edge. Berrett-Koehler, 2006.
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