Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
Furkejuvvon:
| Váldodahkki: | |
|---|---|
| Searvvušdahkki: | |
| Materiálatiipa: | Elektrovnnalaš E-girji |
| Giella: | eaŋgalasgiella |
| Almmustuhtton: |
Amsterdam :
Vossiuspers UvA,
c2007.
|
| Fáttát: | |
| Liŋkkat: | An electronic book accessible through the World Wide Web; click to view |
| Fáddágilkorat: |
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|
Sisdoallologahallan:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.