Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
Gardado en:
| Autor Principal: | |
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| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | inglés |
| Publicado: |
Amsterdam :
Vossiuspers UvA,
c2007.
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| Subjects: | |
| Acceso en liña: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.