Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
保存先:
第一著者: | Güngör, Hüseyin |
---|---|
団体著者: | ebrary, Inc |
フォーマット: | 電子媒体 eBook |
言語: | 英語 |
出版事項: |
Amsterdam :
Vossiuspers UvA,
c2007.
|
主題: | |
オンライン・アクセス: | An electronic book accessible through the World Wide Web; click to view |
タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
類似資料
The real-time contact center
著者:: Fluss, Donna
出版事項: (2005)
著者:: Fluss, Donna
出版事項: (2005)
Call center performance enhancement using simulation and modeling
著者:: Anton, Jon
出版事項: (1999)
著者:: Anton, Jon
出版事項: (1999)
Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
著者:: Hoss, Dennis
出版事項: (2012)
著者:: Hoss, Dennis
出版事項: (2012)
Cases in call center management great ideas (th)at work /
著者:: Feinberg, Richard, 1950-
出版事項: (2005)
著者:: Feinberg, Richard, 1950-
出版事項: (2005)
Management practices for successful call centres in Kenya /
著者:: Kimama, Patricia
出版事項: (2010)
著者:: Kimama, Patricia
出版事項: (2010)
Wake up your call center how to be a better call center agent /
著者:: D'Ausilio, Rosanne, 1941-
出版事項: (2005)
著者:: D'Ausilio, Rosanne, 1941-
出版事項: (2005)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
著者:: Goldstein, Sheldon D.
出版事項: (2009)
著者:: Goldstein, Sheldon D.
出版事項: (2009)
A nation on the line : call center as postcolonial predicaments in the Philippines /
著者:: Padios, Jan M.
出版事項: (2018)
著者:: Padios, Jan M.
出版事項: (2018)
Customer satisfaction practical tools for building important relationships /
著者:: Scott, Dru
出版事項: (2000)
著者:: Scott, Dru
出版事項: (2000)
Measuring customer satisfaction
著者:: Gerson, Richard F.
出版事項: (1993)
著者:: Gerson, Richard F.
出版事項: (1993)
Strategic Retail Management Text and International Cases /
著者:: Zentes, Joachim
出版事項: (2012)
著者:: Zentes, Joachim
出版事項: (2012)
The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya /
著者:: Onyango, Francis Otieno
出版事項: (2013)
著者:: Onyango, Francis Otieno
出版事項: (2013)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
著者:: Allen, Danica R., 1959-
出版事項: (2004)
著者:: Allen, Danica R., 1959-
出版事項: (2004)
The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi /
著者:: Koskei, Anne
出版事項: (2014)
著者:: Koskei, Anne
出版事項: (2014)
Outsourcing and service work in the new economy the case of call centres in Mexico City /
著者:: Alvarez-Galvan, Jose-Luis
出版事項: (2012)
著者:: Alvarez-Galvan, Jose-Luis
出版事項: (2012)
Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank /
著者:: Ogutu, Mercy V.
出版事項: (2012)
著者:: Ogutu, Mercy V.
出版事項: (2012)
Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited /
著者:: Murathe, Miriam Muthoni
出版事項: (2014)
著者:: Murathe, Miriam Muthoni
出版事項: (2014)
Researching customer satisfaction & loyalty how to find out what people really think /
著者:: Szwarc, Paul
出版事項: (2005)
著者:: Szwarc, Paul
出版事項: (2005)
Call center benchmarking how good is "good enough" /
著者:: Anton, Jon
出版事項: (2000)
著者:: Anton, Jon
出版事項: (2000)
Sales Excellence Systematic Sales Management /
著者:: Homburg, Christian
出版事項: (2012)
著者:: Homburg, Christian
出版事項: (2012)
A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
著者:: Padios, Jan M., 1979-
出版事項: (2018)
著者:: Padios, Jan M., 1979-
出版事項: (2018)
Customer loyalty, retention, and customer relationship management
出版事項: (2006)
出版事項: (2006)
The language of outsourced call centers a corpus-based study of cross-cultural interaction /
著者:: Friginal, Eric
出版事項: (2009)
著者:: Friginal, Eric
出版事項: (2009)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
著者:: Dido, Guyatu Halake
出版事項: (2016)
著者:: Dido, Guyatu Halake
出版事項: (2016)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
著者:: Goodman, John A.
出版事項: (2009)
著者:: Goodman, John A.
出版事項: (2009)
Winter carnival in a western town identity, change, and the good of the community /
著者:: Gabbert, Lisa
出版事項: (2011)
著者:: Gabbert, Lisa
出版事項: (2011)
Customer winback how to recapture lost customers and keep them loyal /
著者:: Griffin, Jill
出版事項: (2001)
著者:: Griffin, Jill
出版事項: (2001)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
著者:: Lowenstein, Michael W., 1942-
出版事項: (2011)
著者:: Lowenstein, Michael W., 1942-
出版事項: (2011)
Customer relations
出版事項: (2011)
出版事項: (2011)
Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
出版事項: (2002)
出版事項: (2002)
Customer experience management a revolutionary approach to connecting with your customers /
著者:: Schmitt, Bernd
出版事項: (2003)
著者:: Schmitt, Bernd
出版事項: (2003)
Beyond customer service, revised
著者:: Gerson, Richard F.
出版事項: (1998)
著者:: Gerson, Richard F.
出版事項: (1998)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
著者:: Frawley, Andrew
出版事項: (2015)
著者:: Frawley, Andrew
出版事項: (2015)
Customer care excellence : how to create an effective customer focus. /
著者:: Cook, Sarah
出版事項: (2011)
著者:: Cook, Sarah
出版事項: (2011)
The customer-driven company : moving from talk to action /
著者:: Whiteley, Richard C.
出版事項: (1991)
著者:: Whiteley, Richard C.
出版事項: (1991)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
著者:: Price, Bill, 1950-, 等
出版事項: (2015)
著者:: Price, Bill, 1950-, 等
出版事項: (2015)
Strategic customer management strategizing the sales organization /
著者:: Piercy, Nigel
出版事項: (2009)
著者:: Piercy, Nigel
出版事項: (2009)
When customers talk --turn what they tell you into sales /
著者:: Gross, T. Scott
出版事項: (2005)
著者:: Gross, T. Scott
出版事項: (2005)
Customer loyalty programmes and clubs
著者:: Butscher, Stephan A.
出版事項: (2002)
著者:: Butscher, Stephan A.
出版事項: (2002)
Customer intimacy : pick your partners, shape your culture, win together /
著者:: Wiersema, Fred
出版事項: (1996)
著者:: Wiersema, Fred
出版事項: (1996)
類似資料
-
The real-time contact center
著者:: Fluss, Donna
出版事項: (2005) -
Call center performance enhancement using simulation and modeling
著者:: Anton, Jon
出版事項: (1999) -
Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
著者:: Hoss, Dennis
出版事項: (2012) -
Cases in call center management great ideas (th)at work /
著者:: Feinberg, Richard, 1950-
出版事項: (2005) -
Management practices for successful call centres in Kenya /
著者:: Kimama, Patricia
出版事項: (2010)