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Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /

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Xehetasun bibliografikoak
Egile nagusia:	Güngör, Hüseyin
Erakunde egilea:	ebrary, Inc
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	Amsterdam : Vossiuspers UvA, c2007.
Gaiak:	Call centers. Customer relations. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

The real-time contact center
nork: Fluss, Donna
Argitaratua: (2005)

Call center performance enhancement using simulation and modeling
nork: Anton, Jon
Argitaratua: (1999)

Callcenter aus der Perspektive des Datenschutzes Rechtlicher Rahmen und Gestaltungsvorschlage fur ein auto matisiertes Gesprachsmanagement-System /
nork: Hoss, Dennis
Argitaratua: (2012)

Cases in call center management great ideas (th)at work /
nork: Feinberg, Richard, 1950-
Argitaratua: (2005)

Management practices for successful call centres in Kenya /
nork: Kimama, Patricia
Argitaratua: (2010)

Wake up your call center how to be a better call center agent /
nork: D'Ausilio, Rosanne, 1941-
Argitaratua: (2005)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
nork: Goldstein, Sheldon D.
Argitaratua: (2009)

A nation on the line : call center as postcolonial predicaments in the Philippines /
nork: Padios, Jan M.
Argitaratua: (2018)

Customer satisfaction practical tools for building important relationships /
nork: Scott, Dru
Argitaratua: (2000)

Measuring customer satisfaction
nork: Gerson, Richard F.
Argitaratua: (1993)

The effect of call centers on bank performance in Kenya : a case study of Barclays Bank Kenya /
nork: Onyango, Francis Otieno
Argitaratua: (2013)

Strategic Retail Management Text and International Cases /
nork: Zentes, Joachim
Argitaratua: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
Argitaratua: (2004)

Outsourcing and service work in the new economy the case of call centres in Mexico City /
nork: Alvarez-Galvan, Jose-Luis
Argitaratua: (2012)

The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi /
nork: Koskei, Anne
Argitaratua: (2014)

Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited /
nork: Murathe, Miriam Muthoni
Argitaratua: (2014)

Customer satisfaction : a comparative study of Barclays bank of Kenya and Kenya Commercial bank /
nork: Ogutu, Mercy V.
Argitaratua: (2012)

Call center benchmarking how good is "good enough" /
nork: Anton, Jon
Argitaratua: (2000)

Researching customer satisfaction & loyalty how to find out what people really think /
nork: Szwarc, Paul
Argitaratua: (2005)

Sales Excellence Systematic Sales Management /
nork: Homburg, Christian
Argitaratua: (2012)

A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /
nork: Padios, Jan M., 1979-
Argitaratua: (2018)

Customer loyalty, retention, and customer relationship management
Argitaratua: (2006)

The language of outsourced call centers a corpus-based study of cross-cultural interaction /
nork: Friginal, Eric
Argitaratua: (2009)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
nork: Dido, Guyatu Halake
Argitaratua: (2016)

Winter carnival in a western town identity, change, and the good of the community /
nork: Gabbert, Lisa
Argitaratua: (2011)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
nork: Goodman, John A.
Argitaratua: (2009)

Customer winback how to recapture lost customers and keep them loyal /
nork: Griffin, Jill
Argitaratua: (2001)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2011)

Geac System21 commerce.connect implementation on the IBM eserver iSeries server /
Argitaratua: (2002)

Customer relations
Argitaratua: (2011)

Customer experience management a revolutionary approach to connecting with your customers /
nork: Schmitt, Bernd
Argitaratua: (2003)

Beyond customer service, revised
nork: Gerson, Richard F.
Argitaratua: (1998)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
nork: Frawley, Andrew
Argitaratua: (2015)

The customer-driven company : moving from talk to action /
nork: Whiteley, Richard C.
Argitaratua: (1991)

Customer care excellence : how to create an effective customer focus. /
nork: Cook, Sarah
Argitaratua: (2011)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-, et al.
Argitaratua: (2015)

Strategic customer management strategizing the sales organization /
nork: Piercy, Nigel
Argitaratua: (2009)

When customers talk --turn what they tell you into sales /
nork: Gross, T. Scott
Argitaratua: (2005)

Customer loyalty programmes and clubs
nork: Butscher, Stephan A.
Argitaratua: (2002)

Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)