The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth /
保存先:
| 第一著者: | |
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| 団体著者: | |
| フォーマット: | 電子媒体 eBook |
| 言語: | 英語 |
| 出版事項: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
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| 主題: | |
| オンライン･アクセス: | An electronic book accessible through the World Wide Web; click to view |
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目次:
- The milkshake moment
- It was a dark and stormy night
- Half empty or half full?
- This is not a customer service book
- Foster "grow" versus status quo
- A brief history of organizations and man(agement)
- Toddlers and trust
- Some shocking behavior
- Lessons from the cubicle farm
- The managed
- The led
- Put purpose before profit
- It's never about money
- The wizard of Westwood
- Profit pushers
- NoClu Motors, Inc.
- Purpose in the plan
- You gotta serve somebody
- Insource crucial judgment
- Edicts made on high
- Peeves from below
- Participatory policy making
- How 'bout them pomegranates?
- Come harter or high water
- Address the "people problem" problem
- The people problem polka
- Eric's excalibur
- Why people work
- Care for customers
- Home team drops the ball
- The big secret to great customer service
- Even geniuses struggle to serve
- It takes a hero
- The future is already here...some folks just aren't getting the memos.