Strategic customer management strategizing the sales organization /
Wedi'i Gadw mewn:
Prif Awdur: | Piercy, Nigel |
---|---|
Awdur Corfforaethol: | ebrary, Inc |
Awduron Eraill: | Lane, Nikala |
Fformat: | Electronig eLyfr |
Iaith: | Saesneg |
Cyhoeddwyd: |
Oxford ; New York :
Oxford University Press,
2009.
|
Pynciau: | |
Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
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Managing quality customer service a practical guide for establishing a service operation /
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When customers talk --turn what they tell you into sales /
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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
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Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
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Customer care excellence : how to create an effective customer focus. /
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Managing the customer experience : a measurement-based approach /
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Beyond customer service, revised
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The customer-driven company : moving from talk to action /
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The customer management scorecard managing CRM for profit /
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Customer relationship management an Emerald guide.
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Customer relationship management a global perspective /
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Customer service training 101 quick and easy techniques that get great results /
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Service design for business : a practical guide to optimizing the customer experience /
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Surprise! : The secret to customer loyalty in the service sector /
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Positively outrageous service how to delight and astound your customers and win them for life /
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The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
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Monitoring, measuring and managing customer service /
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Exceed customer expectations /
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Perception of a difference the power in buying, marketing and selling customer care /
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Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
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gan: Harris, Elaine K.
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Enhancing customer experience in the service industry : a global perspective /
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Customer relationship management strategies and their contribution to sustainable advantage at housing finance company /
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Customer relationship management how to turn a good business into a great one! /
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CRM unplugged releasing CRM's strategic value /
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
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Eitemau Tebyg
-
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
gan: Goodman, John A.
Cyhoeddwyd: (2009) -
Managing quality customer service a practical guide for establishing a service operation /
gan: Martin, William B.
Cyhoeddwyd: (1989) -
When customers talk --turn what they tell you into sales /
gan: Gross, T. Scott
Cyhoeddwyd: (2005) -
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011) -
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)