What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
I tiakina i:
Kaituhi matua: | Gallagher, Richard S. |
---|---|
Kaituhi rangatōpū: | ebrary, Inc |
Hōputu: | Tāhiko īPukapuka |
Reo: | Ingarihi |
I whakaputaina: |
New York :
American Management Association,
c2008.
|
Ngā marau: | |
Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Ngā tūemi rite
Beyond customer service, revised
mā: Gerson, Richard F.
I whakaputaina: (1998)
mā: Gerson, Richard F.
I whakaputaina: (1998)
Managing quality customer service a practical guide for establishing a service operation /
mā: Martin, William B.
I whakaputaina: (1989)
mā: Martin, William B.
I whakaputaina: (1989)
Why service stinks ... and exactly what to do about it
mā: Gross, T. Scott
I whakaputaina: (2003)
mā: Gross, T. Scott
I whakaputaina: (2003)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
mā: Goodman, John A.
I whakaputaina: (2009)
mā: Goodman, John A.
I whakaputaina: (2009)
Surprise! : The secret to customer loyalty in the service sector /
mā: Magnini, Vincent P.
I whakaputaina: (2015)
mā: Magnini, Vincent P.
I whakaputaina: (2015)
Strategic customer management strategizing the sales organization /
mā: Piercy, Nigel
I whakaputaina: (2009)
mā: Piercy, Nigel
I whakaputaina: (2009)
Service design for business : a practical guide to optimizing the customer experience /
mā: Reason, Ben, 1972-, me ētahi atu.
I whakaputaina: (2016)
mā: Reason, Ben, 1972-, me ētahi atu.
I whakaputaina: (2016)
When customers talk --turn what they tell you into sales /
mā: Gross, T. Scott
I whakaputaina: (2005)
mā: Gross, T. Scott
I whakaputaina: (2005)
The customer-driven company : moving from talk to action /
mā: Whiteley, Richard C.
I whakaputaina: (1991)
mā: Whiteley, Richard C.
I whakaputaina: (1991)
Mathematics and humor
mā: Paulos, John Allen
I whakaputaina: (1982)
mā: Paulos, John Allen
I whakaputaina: (1982)
Client service excellence : the 10 commandments /
mā: O'Sullivan, Larry
I whakaputaina: (2010)
mā: O'Sullivan, Larry
I whakaputaina: (2010)
Positively outrageous service how to delight and astound your customers and win them for life /
mā: Gross, T. Scott
I whakaputaina: (2004)
mā: Gross, T. Scott
I whakaputaina: (2004)
Customer service training 101 quick and easy techniques that get great results /
mā: Evenson, Renee, 1951-
I whakaputaina: (2005)
mā: Evenson, Renee, 1951-
I whakaputaina: (2005)
Customer winback how to recapture lost customers and keep them loyal /
mā: Griffin, Jill
I whakaputaina: (2001)
mā: Griffin, Jill
I whakaputaina: (2001)
Service recovery and service continuity
I whakaputaina: (2005)
I whakaputaina: (2005)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2011)
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
mā: Zimmerman, Wesley
I whakaputaina: (2005)
mā: Zimmerman, Wesley
I whakaputaina: (2005)
New service paradigms AMA SERVSIG Conference 2003 /
I whakaputaina: (2004)
I whakaputaina: (2004)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
mā: Blunt, Carolyn
I whakaputaina: (2013)
mā: Blunt, Carolyn
I whakaputaina: (2013)
Customer care excellence : how to create an effective customer focus. /
mā: Cook, Sarah
I whakaputaina: (2011)
mā: Cook, Sarah
I whakaputaina: (2011)
Comic relief a comprehensive philosophy of humor /
mā: Morreall, John, 1947-
I whakaputaina: (2009)
mā: Morreall, John, 1947-
I whakaputaina: (2009)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
mā: Fragasso, Philip M., 1950-
I whakaputaina: (2008)
mā: Fragasso, Philip M., 1950-
I whakaputaina: (2008)
Customer intimacy : pick your partners, shape your culture, win together /
mā: Wiersema, Fred
I whakaputaina: (1996)
mā: Wiersema, Fred
I whakaputaina: (1996)
I gotta go : the commentary of Ian Shoales /
mā: Shoales, Ian
I whakaputaina: (1985)
mā: Shoales, Ian
I whakaputaina: (1985)
The unofficial gardener's handbook /
mā: Goldbloom, Shelley
I whakaputaina: (1992)
mā: Goldbloom, Shelley
I whakaputaina: (1992)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
I whakaputaina: (2015)
I whakaputaina: (2015)
What's the future of business? changing the way businesses create experiences /
mā: Solis, Brian
I whakaputaina: (2013)
mā: Solis, Brian
I whakaputaina: (2013)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
mā: Price, Bill, 1950-, me ētahi atu.
I whakaputaina: (2015)
mā: Price, Bill, 1950-, me ētahi atu.
I whakaputaina: (2015)
What's the secret? to providing a world-class customer experience /
mā: DiJulius, John R., 1964-
I whakaputaina: (2008)
mā: DiJulius, John R., 1964-
I whakaputaina: (2008)
Managing the customer experience : a measurement-based approach /
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)
Enhancing customer experience in the service industry : a global perspective /
I whakaputaina: (2015)
I whakaputaina: (2015)
Innovation and quality improvement in service organizations
I whakaputaina: (2002)
I whakaputaina: (2002)
How to succeed in breastfeeding without really trying, or Ten steps to laugh your way through
mā: Shur, Natasha
I whakaputaina: (2008)
mā: Shur, Natasha
I whakaputaina: (2008)
If this is mid-life-- where's the crisis?
mā: Cook, Sam
I whakaputaina: (1994)
mā: Cook, Sam
I whakaputaina: (1994)
Making humor work take your job seriously and yourself lightly /
mā: Paulson, Terry L.
I whakaputaina: (1989)
mā: Paulson, Terry L.
I whakaputaina: (1989)
The psychology of humor an integrative approach /
mā: Martin, Rod A.
I whakaputaina: (2007)
mā: Martin, Rod A.
I whakaputaina: (2007)
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
mā: Mitchell, Dave, 1961-
I whakaputaina: (2014)
mā: Mitchell, Dave, 1961-
I whakaputaina: (2014)
America's service meltdown restoring service excellence in the age of the customer /
mā: Pupo, Raul
I whakaputaina: (2010)
mā: Pupo, Raul
I whakaputaina: (2010)
Customer service : a practical approach /
mā: Harris, Elaine K.
I whakaputaina: (2013)
mā: Harris, Elaine K.
I whakaputaina: (2013)
Customer service : a practical approach /
mā: Harris, Elaine K.
I whakaputaina: (2013)
mā: Harris, Elaine K.
I whakaputaina: (2013)
Ngā tūemi rite
-
Beyond customer service, revised
mā: Gerson, Richard F.
I whakaputaina: (1998) -
Managing quality customer service a practical guide for establishing a service operation /
mā: Martin, William B.
I whakaputaina: (1989) -
Why service stinks ... and exactly what to do about it
mā: Gross, T. Scott
I whakaputaina: (2003) -
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
mā: Goodman, John A.
I whakaputaina: (2009) -
Surprise! : The secret to customer loyalty in the service sector /
mā: Magnini, Vincent P.
I whakaputaina: (2015)