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What to say to a porcupine 20 humorous tales that get to the heart of great customer service /

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Bibliographic Details
Main Author:	Gallagher, Richard S.
Corporate Author:	ebrary, Inc
Format:	Electronic eBook
Language:	English
Published:	New York : American Management Association, c2008.
Subjects:	Customer services > Humor. Customer services > Management > Humor. Customer relations > Humor. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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