Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
Spremljeno u:
Glavni autor: | Fragasso, Philip M., 1950- |
---|---|
Autor kompanije: | ebrary, Inc |
Format: | Elektronički e-knjiga |
Jezik: | engleski |
Izdano: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
|
Teme: | |
Online pristup: | An electronic book accessible through the World Wide Web; click to view |
Oznake: |
Dodaj oznaku
Bez oznaka, Budi prvi tko označuje ovaj zapis!
|
Slični predmeti
Perception of a difference the power in buying, marketing and selling customer care /
od: Zimmerman, Wesley
Izdano: (2005)
od: Zimmerman, Wesley
Izdano: (2005)
Relationship marketing theory and practice /
Izdano: (1996)
Izdano: (1996)
Surprise! : The secret to customer loyalty in the service sector /
od: Magnini, Vincent P.
Izdano: (2015)
od: Magnini, Vincent P.
Izdano: (2015)
Services marketing : integrating customer focus across the firm /
od: Zeithaml, Valarie A.
Izdano: (2009)
od: Zeithaml, Valarie A.
Izdano: (2009)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
od: Frawley, Andrew
Izdano: (2015)
od: Frawley, Andrew
Izdano: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
od: Price, Bill, 1950-, i dr.
Izdano: (2015)
od: Price, Bill, 1950-, i dr.
Izdano: (2015)
Meeting customer needs /
od: Smith, Ian
Izdano: (2003)
od: Smith, Ian
Izdano: (2003)
Beyond customer service, revised
od: Gerson, Richard F.
Izdano: (1998)
od: Gerson, Richard F.
Izdano: (1998)
Customer winback how to recapture lost customers and keep them loyal /
od: Griffin, Jill
Izdano: (2001)
od: Griffin, Jill
Izdano: (2001)
Positively outrageous service how to delight and astound your customers and win them for life /
od: Gross, T. Scott
Izdano: (2004)
od: Gross, T. Scott
Izdano: (2004)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
od: Lowenstein, Michael W., 1942-
Izdano: (2011)
od: Lowenstein, Michael W., 1942-
Izdano: (2011)
Customer experience management a revolutionary approach to connecting with your customers /
od: Schmitt, Bernd
Izdano: (2003)
od: Schmitt, Bernd
Izdano: (2003)
The customer-driven company : moving from talk to action /
od: Whiteley, Richard C.
Izdano: (1991)
od: Whiteley, Richard C.
Izdano: (1991)
Customer relations
Izdano: (2011)
Izdano: (2011)
When customers talk --turn what they tell you into sales /
od: Gross, T. Scott
Izdano: (2005)
od: Gross, T. Scott
Izdano: (2005)
Service design for business : a practical guide to optimizing the customer experience /
od: Reason, Ben, 1972-, i dr.
Izdano: (2016)
od: Reason, Ben, 1972-, i dr.
Izdano: (2016)
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
od: Cundari, Aldo
Izdano: (2015)
od: Cundari, Aldo
Izdano: (2015)
Services marketing : people, technology, strategy /
od: Lovelock, Christopher
Izdano: (2011)
od: Lovelock, Christopher
Izdano: (2011)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
od: Goodman, John A.
Izdano: (2009)
od: Goodman, John A.
Izdano: (2009)
Strategic customer management strategizing the sales organization /
od: Piercy, Nigel
Izdano: (2009)
od: Piercy, Nigel
Izdano: (2009)
Customer intimacy : pick your partners, shape your culture, win together /
od: Wiersema, Fred
Izdano: (1996)
od: Wiersema, Fred
Izdano: (1996)
Managing quality customer service a practical guide for establishing a service operation /
od: Martin, William B.
Izdano: (1989)
od: Martin, William B.
Izdano: (1989)
Connect : how to use data and digital marketing to create lifetime customers /
od: Petersen, Lars Birkholm, i dr.
Izdano: (2014)
od: Petersen, Lars Birkholm, i dr.
Izdano: (2014)
Service marketing : people, technology, strategy /
od: Lovelock, Christopher
Izdano: (2011)
od: Lovelock, Christopher
Izdano: (2011)
Social media marketing the next generation of business engagement /
od: Evans, Dave, 1956-
Izdano: (2010)
od: Evans, Dave, 1956-
Izdano: (2010)
Managing the customer experience : a measurement-based approach /
od: Wilburn, Morris, 1953-
Izdano: (2006)
od: Wilburn, Morris, 1953-
Izdano: (2006)
How to handle major customers profitably. /
od: Melkman, Alan
Izdano: (1979)
od: Melkman, Alan
Izdano: (1979)
Why service stinks ... and exactly what to do about it
od: Gross, T. Scott
Izdano: (2003)
od: Gross, T. Scott
Izdano: (2003)
New service paradigms AMA SERVSIG Conference 2003 /
Izdano: (2004)
Izdano: (2004)
Service recovery and service continuity
Izdano: (2005)
Izdano: (2005)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
od: Gallagher, Richard S.
Izdano: (2008)
od: Gallagher, Richard S.
Izdano: (2008)
Customer care excellence : how to create an effective customer focus. /
od: Cook, Sarah
Izdano: (2011)
od: Cook, Sarah
Izdano: (2011)
Delivering knock your socks off service
od: Zemke, Ron
Izdano: (2003)
od: Zemke, Ron
Izdano: (2003)
Customer service training 101 quick and easy techniques that get great results /
od: Evenson, Renee, 1951-
Izdano: (2005)
od: Evenson, Renee, 1951-
Izdano: (2005)
Eliminate customer turnoffs /
od: Timm, Paul R.
od: Timm, Paul R.
Exceed customer expectations /
od: Timm, Paul R.
od: Timm, Paul R.
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
od: Blunt, Carolyn
Izdano: (2013)
od: Blunt, Carolyn
Izdano: (2013)
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
od: Mitchell, Dave, 1961-
Izdano: (2014)
od: Mitchell, Dave, 1961-
Izdano: (2014)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
od: Gordon, Ian H.
Izdano: (2013)
od: Gordon, Ian H.
Izdano: (2013)
The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
od: Stratten, Scott
Izdano: (2012)
od: Stratten, Scott
Izdano: (2012)
Slični predmeti
-
Perception of a difference the power in buying, marketing and selling customer care /
od: Zimmerman, Wesley
Izdano: (2005) -
Relationship marketing theory and practice /
Izdano: (1996) -
Surprise! : The secret to customer loyalty in the service sector /
od: Magnini, Vincent P.
Izdano: (2015) -
Services marketing : integrating customer focus across the firm /
od: Zeithaml, Valarie A.
Izdano: (2009) -
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
od: Frawley, Andrew
Izdano: (2015)