Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
Sábháilte in:
Príomhchruthaitheoir: | Fragasso, Philip M., 1950- |
---|---|
Údar corparáideach: | ebrary, Inc |
Formáid: | Leictreonach Ríomhleabhar |
Teanga: | Béarla |
Foilsithe / Cruthaithe: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
|
Ábhair: | |
Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Míreanna comhchosúla
Perception of a difference the power in buying, marketing and selling customer care /
de réir: Zimmerman, Wesley
Foilsithe / Cruthaithe: (2005)
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Foilsithe / Cruthaithe: (2005)
Relationship marketing theory and practice /
Foilsithe / Cruthaithe: (1996)
Foilsithe / Cruthaithe: (1996)
Surprise! : The secret to customer loyalty in the service sector /
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
Services marketing : integrating customer focus across the firm /
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2009)
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2009)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
de réir: Frawley, Andrew
Foilsithe / Cruthaithe: (2015)
de réir: Frawley, Andrew
Foilsithe / Cruthaithe: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
Beyond customer service, revised
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
Customer winback how to recapture lost customers and keep them loyal /
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
Meeting customer needs /
de réir: Smith, Ian
Foilsithe / Cruthaithe: (2003)
de réir: Smith, Ian
Foilsithe / Cruthaithe: (2003)
Positively outrageous service how to delight and astound your customers and win them for life /
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2004)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2004)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
The customer-driven company : moving from talk to action /
de réir: Whiteley, Richard C.
Foilsithe / Cruthaithe: (1991)
de réir: Whiteley, Richard C.
Foilsithe / Cruthaithe: (1991)
Customer experience management a revolutionary approach to connecting with your customers /
de réir: Schmitt, Bernd
Foilsithe / Cruthaithe: (2003)
de réir: Schmitt, Bernd
Foilsithe / Cruthaithe: (2003)
When customers talk --turn what they tell you into sales /
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2005)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2005)
Service design for business : a practical guide to optimizing the customer experience /
de réir: Reason, Ben, 1972-, et al.
Foilsithe / Cruthaithe: (2016)
de réir: Reason, Ben, 1972-, et al.
Foilsithe / Cruthaithe: (2016)
Customer relations
Foilsithe / Cruthaithe: (2011)
Foilsithe / Cruthaithe: (2011)
Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
de réir: Cundari, Aldo
Foilsithe / Cruthaithe: (2015)
de réir: Cundari, Aldo
Foilsithe / Cruthaithe: (2015)
Services marketing : people, technology, strategy /
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
Strategic customer management strategizing the sales organization /
de réir: Piercy, Nigel
Foilsithe / Cruthaithe: (2009)
de réir: Piercy, Nigel
Foilsithe / Cruthaithe: (2009)
Customer intimacy : pick your partners, shape your culture, win together /
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
Managing quality customer service a practical guide for establishing a service operation /
de réir: Martin, William B.
Foilsithe / Cruthaithe: (1989)
de réir: Martin, William B.
Foilsithe / Cruthaithe: (1989)
Connect : how to use data and digital marketing to create lifetime customers /
de réir: Petersen, Lars Birkholm, et al.
Foilsithe / Cruthaithe: (2014)
de réir: Petersen, Lars Birkholm, et al.
Foilsithe / Cruthaithe: (2014)
Service marketing : people, technology, strategy /
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
de réir: Lovelock, Christopher
Foilsithe / Cruthaithe: (2011)
Managing the customer experience : a measurement-based approach /
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
de réir: Gallagher, Richard S.
Foilsithe / Cruthaithe: (2008)
de réir: Gallagher, Richard S.
Foilsithe / Cruthaithe: (2008)
New service paradigms AMA SERVSIG Conference 2003 /
Foilsithe / Cruthaithe: (2004)
Foilsithe / Cruthaithe: (2004)
Service recovery and service continuity
Foilsithe / Cruthaithe: (2005)
Foilsithe / Cruthaithe: (2005)
Why service stinks ... and exactly what to do about it
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2003)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2003)
Social media marketing the next generation of business engagement /
de réir: Evans, Dave, 1956-
Foilsithe / Cruthaithe: (2010)
de réir: Evans, Dave, 1956-
Foilsithe / Cruthaithe: (2010)
Customer care excellence : how to create an effective customer focus. /
de réir: Cook, Sarah
Foilsithe / Cruthaithe: (2011)
de réir: Cook, Sarah
Foilsithe / Cruthaithe: (2011)
How to handle major customers profitably. /
de réir: Melkman, Alan
Foilsithe / Cruthaithe: (1979)
de réir: Melkman, Alan
Foilsithe / Cruthaithe: (1979)
Customer service training 101 quick and easy techniques that get great results /
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
Delivering knock your socks off service
de réir: Zemke, Ron
Foilsithe / Cruthaithe: (2003)
de réir: Zemke, Ron
Foilsithe / Cruthaithe: (2003)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
de réir: Mitchell, Dave, 1961-
Foilsithe / Cruthaithe: (2014)
de réir: Mitchell, Dave, 1961-
Foilsithe / Cruthaithe: (2014)
Eliminate customer turnoffs /
de réir: Timm, Paul R.
de réir: Timm, Paul R.
Exceed customer expectations /
de réir: Timm, Paul R.
de réir: Timm, Paul R.
Client service excellence : the 10 commandments /
de réir: O'Sullivan, Larry
Foilsithe / Cruthaithe: (2010)
de réir: O'Sullivan, Larry
Foilsithe / Cruthaithe: (2010)
Managing the new customer relationship strategies to engage the social customer and build lasting value /
de réir: Gordon, Ian H.
Foilsithe / Cruthaithe: (2013)
de réir: Gordon, Ian H.
Foilsithe / Cruthaithe: (2013)
Míreanna comhchosúla
-
Perception of a difference the power in buying, marketing and selling customer care /
de réir: Zimmerman, Wesley
Foilsithe / Cruthaithe: (2005) -
Relationship marketing theory and practice /
Foilsithe / Cruthaithe: (1996) -
Surprise! : The secret to customer loyalty in the service sector /
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015) -
Services marketing : integrating customer focus across the firm /
de réir: Zeithaml, Valarie A.
Foilsithe / Cruthaithe: (2009) -
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
de réir: Frawley, Andrew
Foilsithe / Cruthaithe: (2015)