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Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /

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Xehetasun bibliografikoak
Egile nagusia:	Fragasso, Philip M., 1950-
Erakunde egilea:	ebrary, Inc
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	Hoboken, N.J. : John Wiley & Sons, c2008.
Gaiak:	Customer relations. Customer services. Marketing. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Perception of a difference the power in buying, marketing and selling customer care /
nork: Zimmerman, Wesley
Argitaratua: (2005)

Relationship marketing theory and practice /
Argitaratua: (1996)

Surprise! : The secret to customer loyalty in the service sector /
nork: Magnini, Vincent P.
Argitaratua: (2015)

Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2009)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
nork: Frawley, Andrew
Argitaratua: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-, et al.
Argitaratua: (2015)

Beyond customer service, revised
nork: Gerson, Richard F.
Argitaratua: (1998)

Customer winback how to recapture lost customers and keep them loyal /
nork: Griffin, Jill
Argitaratua: (2001)

Meeting customer needs /
nork: Smith, Ian
Argitaratua: (2003)

Positively outrageous service how to delight and astound your customers and win them for life /
nork: Gross, T. Scott
Argitaratua: (2004)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2011)

The customer-driven company : moving from talk to action /
nork: Whiteley, Richard C.
Argitaratua: (1991)

Customer experience management a revolutionary approach to connecting with your customers /
nork: Schmitt, Bernd
Argitaratua: (2003)

When customers talk --turn what they tell you into sales /
nork: Gross, T. Scott
Argitaratua: (2005)

Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben, 1972-, et al.
Argitaratua: (2016)

Customer relations
Argitaratua: (2011)

Customer-centric marketing : building relationships and creating advocates in the age of the consumer /
nork: Cundari, Aldo
Argitaratua: (2015)

Services marketing : people, technology, strategy /
nork: Lovelock, Christopher
Argitaratua: (2011)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
nork: Goodman, John A.
Argitaratua: (2009)

Strategic customer management strategizing the sales organization /
nork: Piercy, Nigel
Argitaratua: (2009)

Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)

Managing quality customer service a practical guide for establishing a service operation /
nork: Martin, William B.
Argitaratua: (1989)

Connect : how to use data and digital marketing to create lifetime customers /
nork: Petersen, Lars Birkholm, et al.
Argitaratua: (2014)

Service marketing : people, technology, strategy /
nork: Lovelock, Christopher
Argitaratua: (2011)

Managing the customer experience : a measurement-based approach /
nork: Wilburn, Morris, 1953-
Argitaratua: (2006)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
nork: Gallagher, Richard S.
Argitaratua: (2008)

New service paradigms AMA SERVSIG Conference 2003 /
Argitaratua: (2004)

Service recovery and service continuity
Argitaratua: (2005)

Why service stinks ... and exactly what to do about it
nork: Gross, T. Scott
Argitaratua: (2003)

Social media marketing the next generation of business engagement /
nork: Evans, Dave, 1956-
Argitaratua: (2010)

Customer care excellence : how to create an effective customer focus. /
nork: Cook, Sarah
Argitaratua: (2011)

How to handle major customers profitably. /
nork: Melkman, Alan
Argitaratua: (1979)

Customer service training 101 quick and easy techniques that get great results /
nork: Evenson, Renee, 1951-
Argitaratua: (2005)

Delivering knock your socks off service
nork: Zemke, Ron
Argitaratua: (2003)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
nork: Mitchell, Dave, 1961-
Argitaratua: (2014)

Eliminate customer turnoffs /
nork: Timm, Paul R.

Exceed customer expectations /
nork: Timm, Paul R.

Client service excellence : the 10 commandments /
nork: O'Sullivan, Larry
Argitaratua: (2010)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
nork: Gordon, Ian H.
Argitaratua: (2013)