Transforming performance measurement rethinking the way we measure and drive organizational success /

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Bibliografische gegevens
Hoofdauteur: Spitzer, Dean R.
Coauteur: ebrary, Inc
Formaat: Elektronisch E-boek
Taal:Engels
Gepubliceerd in: New York : American Management Association, c2007.
Onderwerpen:
Online toegang:An electronic book accessible through the World Wide Web; click to view
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Inhoudsopgave:
  • Why measurement is so powerful
  • When measurement goes bad
  • Why measurement goes bad
  • Beginning the transformation
  • Creating a positive context of measurement
  • The focus of measurement
  • The integration of measurement
  • The interactivity of measurement
  • Measurement leadership
  • Learning about and from measurement
  • The uses and abuses of measurement technology
  • Performance measurement maturity
  • Transformational measures
  • Transformational measurement action plans.