Obálka

QR kód

Customer loyalty, retention, and customer relationship management

Uloženo v:

Podrobná bibliografie
Korporativní autor:	ebrary, Inc
Médium:	Elektronický zdroj E-kniha
Jazyk:	angličtina
Vydáno:	Bradford, England : Emerald Group Publishing, c2006.
Edice:	Journal of Consumer Marketing ; 23, no. 7
Témata:	Customer relations. Consumer behavior. Electronic books.
On-line přístup:	An electronic book accessible through the World Wide Web; click to view
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!

Podobné jednotky

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Autor: Goldstein, Sheldon D.
Vydáno: (2009)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
Autor: McKean, John, 1956-
Vydáno: (2015)

Customer satisfaction practical tools for building important relationships /
Autor: Scott, Dru
Vydáno: (2000)

Managing the customer experience : a measurement-based approach /
Autor: Wilburn, Morris, 1953-
Vydáno: (2006)

Researching customer satisfaction & loyalty how to find out what people really think /
Autor: Szwarc, Paul
Vydáno: (2005)

Managing customer relationships a strategic framework /
Autor: Peppers, Don
Vydáno: (2011)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Autor: Price, Bill, 1950-, a další
Vydáno: (2015)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
Autor: Bello, Olayiwola
Vydáno: (2013)

Managing customer experience and relationships : a strategic framework /
Autor: Peppers, Don, a další
Vydáno: (2017)

Dealing with the irate customer /

Eliminate customer turnoffs /
Autor: Timm, Paul R.

Exceed customer expectations /
Autor: Timm, Paul R.

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Autor: Blunt, Carolyn
Vydáno: (2013)

Customer relationship management an Emerald guide.
Vydáno: (2005)

Customer relationship management a global perspective /
Vydáno: (2008)

Slow down, sell faster! understand your customer's buying process and maximize your sales /
Autor: Davis, Kevin
Vydáno: (2011)

Statistical methods in customer relationship management
Autor: Kumar, V., 1957-
Vydáno: (2012)

Creating customer value : the essentials of marketing
Autor: Learning Resources

Electronic customer relationship management
Vydáno: (2006)

Measuring customer satisfaction
Autor: Gerson, Richard F.
Vydáno: (1993)

Customer loyalty programmes and clubs
Autor: Butscher, Stephan A.
Vydáno: (2002)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Autor: Allen, Danica R., 1959-
Vydáno: (2004)

Customer relationship management how to turn a good business into a great one! /
Autor: Roberts-Phelps, Graham
Vydáno: (2001)

Customer experience management a revolutionary approach to connecting with your customers /
Autor: Schmitt, Bernd
Vydáno: (2003)

50 ways to keep your customers : "and get new ones" /
Autor: Timm, Paul R.
Vydáno: (1992)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
Autor: Hayes, Bob E., 1963-
Vydáno: (2008)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Autor: Goodman, John A.
Vydáno: (2009)

The wallet allocation rule : winning the battle for share /
Autor: Keiningham, Timothy L.
Vydáno: (2015)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
Autor: Gordon, Ian H.
Vydáno: (2013)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Autor: Lowenstein, Michael W., 1942-
Vydáno: (2011)

Customer winback how to recapture lost customers and keep them loyal /
Autor: Griffin, Jill
Vydáno: (2001)

Customer relationship management using business intelligence
Autor: Sturdy, Graham R.
Vydáno: (2012)

Strategic customer management strategizing the sales organization /
Autor: Piercy, Nigel
Vydáno: (2009)

Customer relations
Vydáno: (2011)

The customer management scorecard managing CRM for profit /
Autor: Woodcock, Neil
Vydáno: (2003)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Autor: Frawley, Andrew
Vydáno: (2015)

Beyond customer service, revised
Autor: Gerson, Richard F.
Vydáno: (1998)

The customer-driven company : moving from talk to action /
Autor: Whiteley, Richard C.
Vydáno: (1991)

Customer care excellence : how to create an effective customer focus. /
Autor: Cook, Sarah
Vydáno: (2011)

Customer intimacy : pick your partners, shape your culture, win together /
Autor: Wiersema, Fred
Vydáno: (1996)