Benchmarking in services

The multinational alliance for the advancement of organizational excellence 3rd international conference, University of Paisley Business School, Ayr, Scotland, September 2002: organizational excellence: managing information /
Publicado em: (2002)

Benchmarking an international journal.
Publicado em: (2005)

Benchmarking the human side of the business enterprise
Publicado em: (2005)

Benchmarking civil service reform in Kazakhstan /
Publicado em: (2018)

Benchmarking and best practices in industrial service business /
Publicado em: (2015)

Benchmarking for continuous improvement /

Benchmarking in practice : self-assessment work book : good practices and benchmarking studies /
por: Niva, Mikael
Publicado em: (2005)

Benchmarking basics looking for a better way /
por: Patterson, James G.
Publicado em: (1996)

Benchmarking in health
Publicado em: (2005)

Benchmarking in health
Publicado em: (2005)

Utility benchmarking for wastewater : synthesis report /
por: Rathor, Ankur
Publicado em: (2014)

Benchmarking in total quality management
Publicado em: (2006)

Utility benchmarking for drinking water : synthesis report /
por: Rathor, Ankur
Publicado em: (2014)

On the extrapolation with the Denton proportional benchmarking method
por: Di Fonzo, Tommaso
Publicado em: (2012)

Quality makes money /
por: Townsend, Patrick L., et al.
Publicado em: (2006)

Total quality management text and cases /
por: Bhat, K. Shridhara
Publicado em: (2010)

Total quality management /
Publicado em: (2003)

Organizational excellence through total quality management a practical apporach /
por: Lal, H.
Publicado em: (2008)

Readings in total quality management /
por: Costin, Harry Ivan
Publicado em: (1994)

Total quality management /
Publicado em: (2003)

Total quality management : text, cases and readings /
por: Ross, Joel E.
Publicado em: (1999)

Hoshin Kanri the strategic approach to continuous improvement /
por: Hutchins, David C.
Publicado em: (2008)

Measuring business excellence : the journal of performance organizational management : translating triple top line strategy into triple bottom line performance: governance and innovation management and measurement for sustainable enterprise excellence /
Publicado em: (2015)

TQM journal : the international review of organizational improvement : formerly The TQM Magazine : selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference /
Publicado em: (2015)

Benchmarking intermodal freight transport.
Publicado em: (2002)

Selected papers from the 5th International PMA Conference, London, July 2006
Publicado em: (2007)

Implementing effective TQM an Emerald guide.
Publicado em: (2005)

Consistency and transformation in the quality movement
Publicado em: (2006)

Total quality management
por: Naidu, N. V. R.
Publicado em: (2006)

Quality management and CSR
Publicado em: (2007)

Qualitative methods in management research
Publicado em: (2006)

TQM and HRM the human side to quality.
Publicado em: (2002)

Management history reflections on key thinkers in management /
Publicado em: (2002)

Process management excellence criteria : self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? /
por: Tuominen, Kari
Publicado em: (2012)

Essentials of quality management /
por: Broker, Bruce
Publicado em: (1993)

Look forward beyond lean and Six Sigma
por: Dirgo, Robert
Publicado em: (2005)