A survival guide for working with humans dealing with whiners, back-stabbers, know-it-alls, and other difficult people /

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Bibliographic Details
Main Author: Scott, Gini Graham
Corporate Author: ebrary, Inc
Format: Electronic eBook
Language:English
Published: New York : American Management Association, c2004.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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020 |z 0814472052 
035 |a (CaPaEBR)ebr10120207 
035 |a (OCoLC)166335058 
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100 1 |a Scott, Gini Graham. 
245 1 2 |a A survival guide for working with humans  |h [electronic resource] :  |b dealing with whiners, back-stabbers, know-it-alls, and other difficult people /  |c Gini Graham Scott. 
260 |a New York :  |b American Management Association,  |c c2004. 
300 |a 215 p. 
500 |a Includes index. 
505 0 |a When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz. 
533 |a Electronic reproduction.  |b Palo Alto, Calif. :  |c ebrary,  |d 2013.  |n Available via World Wide Web.  |n Access may be limited to ebrary affiliated libraries. 
650 0 |a Conflict management. 
650 0 |a Interpersonal conflict. 
650 0 |a Interpersonal relations. 
655 7 |a Electronic books.  |2 local 
710 2 |a ebrary, Inc. 
856 4 0 |u http://site.ebrary.com/lib/daystar/Doc?id=10120207  |z An electronic book accessible through the World Wide Web; click to view 
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942 0 0 |c EB 
999 |c 72454  |d 72454