A survival guide for working with humans dealing with whiners, back-stabbers, know-it-alls, and other difficult people /
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Corporate Author: | |
Format: | Electronic eBook |
Language: | English |
Published: |
New York :
American Management Association,
c2004.
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Subjects: | |
Online Access: | An electronic book accessible through the World Wide Web; click to view |
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LEADER | 00000nam a22000004a 4500 | ||
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001 | 0000083296 | ||
005 | 20171002054208.0 | ||
006 | m u | ||
007 | cr cn||||||||| | ||
008 | 030922s2004 nyu s 001 0 eng | ||
020 | |z 0814472052 | ||
035 | |a (CaPaEBR)ebr10120207 | ||
035 | |a (OCoLC)166335058 | ||
040 | |a CaPaEBR |c CaPaEBR | ||
050 | 1 | 4 | |a HD42 |b .S358 2004eb |
082 | 0 | 4 | |a 650.1/3 |2 22 |
100 | 1 | |a Scott, Gini Graham. | |
245 | 1 | 2 | |a A survival guide for working with humans |h [electronic resource] : |b dealing with whiners, back-stabbers, know-it-alls, and other difficult people / |c Gini Graham Scott. |
260 | |a New York : |b American Management Association, |c c2004. | ||
300 | |a 215 p. | ||
500 | |a Includes index. | ||
505 | 0 | |a When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz. | |
533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
650 | 0 | |a Conflict management. | |
650 | 0 | |a Interpersonal conflict. | |
650 | 0 | |a Interpersonal relations. | |
655 | 7 | |a Electronic books. |2 local | |
710 | 2 | |a ebrary, Inc. | |
856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10120207 |z An electronic book accessible through the World Wide Web; click to view |
908 | |a 170314 | ||
942 | 0 | 0 | |c EB |
999 | |c 72454 |d 72454 |