صورة الغلاف

The real-time contact center

محفوظ في:
التفاصيل البيبلوغرافية
المؤلف الرئيسي: Fluss, Donna
مؤلف مشترك: ebrary, Inc
التنسيق: الكتروني كتاب الكتروني
اللغة:الإنجليزية
منشور في: New York, NY : AMACOM Books, c2005.
الطبعة:1st ed.
الموضوعات:
Call centers > Management.
Call centers > Computer network resources.
Customer services > Management.
Electronic books.
الوصول للمادة أونلاين:An electronic book accessible through the World Wide Web; click to view
الوسوم: إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
جدول المحتويات:
  • Transforming contact centers into real-time enterprises
  • The development of the real-time contact center
  • Contact center infrastructure
  • The power of speech recognition for self-service
  • Designing, building, and maintaining a vibrant eService strategy
  • Strategic role of quality management and liability recording
  • The role of performance management in real-time contact centers
  • Productivity and quality enhancement systems in real-time contact centers
  • Real-time analytics : conquering the unstructured data challenge
  • Contact center staffing and management
  • Building and managing contact centers
  • Navigating the offshore landscape
  • Creating a world-class real-time engaged contact center
  • Maximizing the benefits of the real-time contact center
  • A final word.

مواد مشابهة