Detail process charting speaking the language of process /

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Detalles Bibliográficos
Autor Principal: Graham, Ben B.
Autor Corporativo: ebrary, Inc
Formato: Electrónico eBook
Idioma:inglés
Publicado: Hoboken, N.J. : Wiley, c2004.
Subjects:
Acceso en liña:An electronic book accessible through the World Wide Web; click to view
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Table of Contents:
  • Introduction
  • Who is involved in process improvement?
  • Defining a process improvement project
  • Gathering the facts
  • Process chart format
  • Process chart building blocks
  • Charting business processes
  • Using process charts
  • Process chart stories.