Citazione Stile APA (7a Edizione)
Szwarc, P. (2005). Researching customer satisfaction & loyalty: How to find out what people really think. Kogan Page.
Citazione stile Chigago Style (17a edizione)
Szwarc, Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. London: Kogan Page, 2005.
Citatione MLA (9a ed.)
Szwarc, Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. Kogan Page, 2005.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.