Style de citation APA (7e éd.)
Szwarc, P. (2005). Researching customer satisfaction & loyalty: How to find out what people really think. Kogan Page.
Style de citation Chicago (17e éd.)
Szwarc, Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. London: Kogan Page, 2005.
Style de citation MLA (9e éd.)
Szwarc, Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. Kogan Page, 2005.
Attention : ces citations peuvent ne pas être correctes à 100%.