APA (7th ed.) Zitazioa
Szwarc, P. (2005). Researching customer satisfaction & loyalty: How to find out what people really think. Kogan Page.
Chicago Style (17th ed.) Zitazioa
Szwarc, Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. London: Kogan Page, 2005.
MLA (9th ed.) Zitazioa
Szwarc, Paul. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. Kogan Page, 2005.
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