Beyond customer service, revised

অনুরূপ উপাদানগুলি

• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  অনুযায়ী: Goodman, John A.
  প্রকাশিত: (2009)
• Managing quality customer service a practical guide for establishing a service operation /
  অনুযায়ী: Martin, William B.
  প্রকাশিত: (1989)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  অনুযায়ী: Lowenstein, Michael W., 1942-
  প্রকাশিত: (2011)
• The customer-driven company : moving from talk to action /
  অনুযায়ী: Whiteley, Richard C.
  প্রকাশিত: (1991)
• Customer winback how to recapture lost customers and keep them loyal /
  অনুযায়ী: Griffin, Jill
  প্রকাশিত: (2001)