Managing quality customer service a practical guide for establishing a service operation /
Saved in:
| 主要作者: | |
|---|---|
| 企业作者: | |
| 格式: | 电子 电子书 |
| 语言: | 英语 |
| 出版: |
Los Altos, Calif. :
Crisp,
c1989.
|
| 丛编: | Fifty-Minute series.
|
| 主题: | |
| 在线阅读: | An electronic book accessible through the World Wide Web; click to view |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
Managing quality customer service a practical guide for establishing a service operation /
由: Martin, William B.
出版: (1989)
由: Martin, William B.
出版: (1989)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)
由: Goodman, John A.
出版: (2009)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)
由: Goodman, John A.
出版: (2009)
Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)
由: Gerson, Richard F.
出版: (1998)
Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)
由: Gerson, Richard F.
出版: (1998)
Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)
由: Piercy, Nigel
出版: (2009)
Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)
由: Piercy, Nigel
出版: (2009)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
由: Blunt, Carolyn
出版: (2013)
由: Blunt, Carolyn
出版: (2013)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
由: Blunt, Carolyn
出版: (2013)
由: Blunt, Carolyn
出版: (2013)
Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben, 1972-, et al.
出版: (2016)
由: Reason, Ben, 1972-, et al.
出版: (2016)
Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben, 1972-, et al.
出版: (2016)
由: Reason, Ben, 1972-, et al.
出版: (2016)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2007)
由: Harris, Elaine K.
出版: (2007)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2007)
由: Harris, Elaine K.
出版: (2007)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Service recovery and service continuity
出版: (2005)
出版: (2005)
Service recovery and service continuity
出版: (2005)
出版: (2005)
Customer service training 101 quick and easy techniques that get great results /
由: Evenson, Renee, 1951-
出版: (2005)
由: Evenson, Renee, 1951-
出版: (2005)
Customer service training 101 quick and easy techniques that get great results /
由: Evenson, Renee, 1951-
出版: (2005)
由: Evenson, Renee, 1951-
出版: (2005)
Client service excellence : the 10 commandments /
由: O'Sullivan, Larry
出版: (2010)
由: O'Sullivan, Larry
出版: (2010)
Client service excellence : the 10 commandments /
由: O'Sullivan, Larry
出版: (2010)
由: O'Sullivan, Larry
出版: (2010)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)
由: Lowenstein, Michael W., 1942-
出版: (2011)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)
由: Lowenstein, Michael W., 1942-
出版: (2011)
Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)
由: Griffin, Jill
出版: (2001)
Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)
由: Griffin, Jill
出版: (2001)
Innovation and quality improvement in service organizations
出版: (2002)
出版: (2002)
Innovation and quality improvement in service organizations
出版: (2002)
出版: (2002)
Positively outrageous service how to delight and astound your customers and win them for life /
由: Gross, T. Scott
出版: (2004)
由: Gross, T. Scott
出版: (2004)
Positively outrageous service how to delight and astound your customers and win them for life /
由: Gross, T. Scott
出版: (2004)
由: Gross, T. Scott
出版: (2004)
Managing the customer experience : a measurement-based approach /
由: Wilburn, Morris, 1953-
出版: (2006)
由: Wilburn, Morris, 1953-
出版: (2006)
Managing the customer experience : a measurement-based approach /
由: Wilburn, Morris, 1953-
出版: (2006)
由: Wilburn, Morris, 1953-
出版: (2006)
Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)
由: Cook, Sarah
出版: (2011)
Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)
由: Cook, Sarah
出版: (2011)
The customer-driven company : moving from talk to action /
由: Whiteley, Richard C.
出版: (1991)
由: Whiteley, Richard C.
出版: (1991)
The customer-driven company : moving from talk to action /
由: Whiteley, Richard C.
出版: (1991)
由: Whiteley, Richard C.
出版: (1991)
When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005)
由: Gross, T. Scott
出版: (2005)
When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005)
由: Gross, T. Scott
出版: (2005)
Monitoring, measuring and managing customer service /
由: Goodman, Gary S.
出版: (2000)
由: Goodman, Gary S.
出版: (2000)